Claims Administrator
Dorking, Surrey (hybrid) | £24,300 + regular salary reviews | Full time
Just finished college or uni and looking for a proper first step into an office career? This could be it. Our client is a well-established, successful business in Dorking with a growing team – and they're serious about training people up.
As a Claims Administrator you'll learn the claims process from the ground up: handling customer queries by phone and letter, supporting investigations and, over time, managing claims and negotiating settlements yourself. Your salary is reviewed after probation and then every four months, so as your skills grow, so does your pay.
What you’ll be doing
- Handling customer complaints, queries and enquiries by phone and in writing
- Taking ownership of claims and managing them through to settlement
- Supporting claim investigations and managing client correspondence
- Negotiating settlements on claims as your experience builds
- Providing admin and operational support to the claims and customer service teams
- Supporting account management activity
What we’re looking for
- Some customer service experience – part-time, weekend or holiday jobs absolutely count
- Confident on the phone, with clear verbal and written communication
- Organised, motivated and with a sharp eye for detail
- Able to stay calm and focused when things get busy
- Comfortable using Word, Excel and other office software
- 5 GCSEs at grades 4–9 (A–C), including English and Maths
- A levels in Maths, English or Business are a bonus but not essential
- Most importantly – a genuine willingness to learn
What’s in it for you
- £24,300 starting salary
- Salary review after probation, then every 4 months
- Excellent training and clear career progression
- Hybrid working
- Pension scheme
- A supportive team and great working environment
Whether you've just finished your A levels or you're fresh out of uni, if this sounds like a good fit we'd love to hear from you. Apply today, or get in touch for a friendly, confidential chat.