My lovely client in Dorking is seeking a Lettings/Tenancy Administrator to join their  team.  You will be dealing with new, existing and ending tenancies in a busy and well established department.

Key Responsibilities

• Setting up tenancies on Goodlord and sending/monitoring references for Tenants
• Drawing up tenancy agreements and sending pre-tenancy information to Tenants
• Booking check-ins/outs and compliance checks
• Registering and de-registering deposits
• Conducting right to rent checks on Tenants in line with the current regulations
• Raising tenancy invoices and taking payments
• Contacting utility companies and managing void period bills
• Dealing with tenancy renewals and rent reviews
• Processing notices and liaising with the Negotiators, to remarket the properties
• Drawing up Section 21 and Section 13 notices
• Dealing with non-managed deposit returns
• Ensuring compliance knowledge is kept current
• Chasing rent arrears
• Drawing up variation of contracts for mid tenancy requests
• Dealing with Tenants and Landlords questions regarding the whole tenancy process
• Answering phone calls and taking details of enquiries if negotiators are out of the office
• Following up rent arrears

Key Skills

• Good customer service and telephone manner
• Understanding of the tenancy process from application stage to check out
• Knowledge of Reapit/Goodlord beneficial but not essential
• Good knowledge of Word and Excel
• Good organisational skills
• Ability to prioritise workload