Tenancy Coordinator

21 November 20222022-11-21
Dorking, Surrey
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My lovely client in Dorking is seeking a Lettings/Tenancy Administrator to join their  team.  You will be dealing with new, existing and ending tenancies in a busy and well established department.

Key Responsibilities

  • Setting up tenancies on Goodlord and sending/monitoring references for Tenants
  • Drawing up tenancy agreements and sending pre-tenancy information to Tenants
  • Booking check-ins/outs and compliance checks
  • Registering and de-registering deposits
  • Conducting right to rent checks on Tenants in line with the current regulations
  • Raising tenancy invoices and taking payments
  • Contacting utility companies and managing void period bills
  • Dealing with tenancy renewals and rent reviews
  • Processing notices and liaising with the Negotiators, to remarket the properties
  • Drawing up Section 21 and Section 13 notices
  • Dealing with non-managed deposit returns
  • Ensuring compliance knowledge is kept current
  • Chasing rent arrears
  • Drawing up variation of contracts for mid tenancy requests
  • Dealing with Tenants and Landlords questions regarding the whole tenancy process
  • Answering phone calls and taking details of enquiries if negotiators are out of the office
  • Following up rent arrears

Key Skills

  • Good customer service and telephone manner
  • Understanding of the tenancy process from application stage to check out
  • Knowledge of Reapit/Goodlord beneficial but not essential
  • Good knowledge of Word and Excel
  • Good organisational skills
  • Ability to prioritise workload