Technical Team Support Administrator

Location: Bristol/Hybrid
Salary: £32,000
Job Type: Full-time, Permanent

A well-established organisation within the utilities sector is seeking a Technical Team Support professional to join their growing operations team. This is an excellent opportunity for a highly organised individual with strong administrative and coordination skills to support a busy technical and field-based environment.

The role focuses on maintaining accurate technical and metering data, supporting operational teams, and ensuring work activities are processed efficiently within agreed timescales. You will act as a key link between technical teams, field operatives, and internal stakeholders, helping to ensure daily operations run smoothly.

Key Responsibilities

• Supporting the technical team with incoming calls and operational queries
• Monitoring and managing system queries and work requests (including Jira)
• Raising meter work orders and maintaining accurate technical database records
• Supporting field staff and assisting with remote fault investigations
• Processing operational and industry workflows within agreed SLAs
• Updating CRM records and customer portfolio statuses
• Providing information and updates relating to technical queries, appointments, and visits
• Reviewing allocated orders within agreed timescales
• Identifying opportunities to improve processes and working methods

About You

• Previous experience in an administrative or coordination role within a technical, utilities, engineering, or operational environment
• Strong organisational skills with excellent attention to detail
• Confident communicator with a professional telephone manner
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Comfortable using databases and Microsoft Office applications, particularly Excel
• Experience using CRM or ticketing systems is advantageous

This role would suit someone who enjoys working in a fast-paced environment, takes pride in accuracy, and enjoys supporting both technical teams and customers.