Customer Service Advisor

📍 Taunton (Hybrid after training)
💰 Up to £30,000 + benefits

We’re looking for a Customer Service Advisor to join our team in Taunton. You’ll provide professional, solution-focused support to consumer and trade customers, handling enquiries, information requests, and complaints across phone, email, and online channels.

Key Responsibilities

• Respond to customer enquiries promptly and professionally

• Resolve complaints effectively, escalating complex issues when required

• Deliver an excellent customer experience at all times

• Work with internal teams to ensure a seamless service

• Support continuous improvement of systems and processes

About You

• At least 1 year’s customer service or telephony experience

• Knowledge/interest of aquatics/ponds/electrical an advantage

• Confident communicator with an excellent telephone manner

• Well organised with strong attention to detail

• Comfortable using IT systems and learning new technology

• Knowledge of electrical or garden products is an advantage (or willingness to learn)

What’s on Offer

• Salary up to £30,000 + benefits

• Hybrid working after training

• Supportive team and development opportunities

Apply now if you’re passionate about customer service and ready to grow your career.