Shared Service Centre Lead

02 January 20242024-01-02
Horley, Surrey
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Our superb client based in Horley is seeking a Sales Ledger Team Leader

Who they are 

Our client is a fast-growing technology-based business and has built a market leading position in the provision of energy data and services with a proven track record for constant innovation. The company helps businesses understand and manage their electricity, gas, and water usage, so they can reduce their energy costs and minimise their carbon emissions. They are a passionate, and friendly team who thrive on solving problems and with data integrity at the heart of everything we do.

The role 

To deliver excellent service to both internal and external clients while fostering a positive and supportive work environment.

Key responsibilities & accountabilities 

  • Accountable for the quality standards, volume and timeliness of the Sales Ledger team’s output through effective supervision and delegation.
  • Foster a positive team environment and a culture that promotes job satisfaction.
  • Define and enhance team processes and workload management, automating tasks where possible to increase efficiency and reduce manual processing.
  • Prioritise and manage a large volume of billing and adjustments to meet strict month-end close deadlines. Maintain the sales ledger, ensuring accurate record-keeping and timely billing.
  • Ensure all recurring and project-based income is billed in a timely and accurate fashion.
  • Prepare the deferred income schedule.
  • Prepare and reconcile a monthly TPI Commission report.
  • Undertake thorough customer reconciliations to identify and immediately rectify any discrepancies.
  • Raise credit notes where required and analyse reasons for the credit note and make recommendations for process improvements where necessary.
  • Support team members' professional development and address performance or other issues promptly.
  • Strive to assist the department in meeting Key Performance Indicators in relation to the timeliness, accuracy and completeness of sales invoicing
  • Help to improve efficiency in relation to the overall sales ledger process.
  • Proactively seek to improve controls over revenue assurance.
  • Proactively seeks ways to improve Finance processes and systems.
  • Undertake cross training in relation to credit control and purchase ledger and be willing to undertake these tasks on an ad hoc basis.
  • Participate in regular training/ learning activities to maintain and develop skills and knowledge.
  • Adhere to all policies, procedures and working practices.
  • Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
  • Any other reasonable duties as required

What you'll bring 


  • Consistently professional, confident and calm even in challenging situations.
  • Demonstrate a customer focused approach; and an expectation of others to do likewise.
  • Supportive and helpful team player with a flexible and positive attitude.
  • Proactively share knowledge, skills and experience with others to increase team performance.
  • Deliver a high volume of quality work on time.
  • Strive to get things right first time.
  • Strive to meet objectives and improve performance.
  • Highly organised with good attention to detail
  • Prioritise work well
  • Work effectively and responsibly without close supervision.
  • Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.

Communication & Interpersonal Skills:

  • Articulate, professional and clear verbal communication skills. 
  • Present information clearly and in an engaging way.
  • Good interpersonal and rapport-building abilities.
  • Precise and appropriate written communication skills.
  • Good telephone manner
  • Good listener; can understand the needs of customers and colleagues

Technical Skills & Knowledge

  • Must have demonstrable relevant sales ledger experience.
  • May be studying towards AAT, ACCA or CIMA qualifications.
  • Strong problem-solving and analytical abilities
  • Keep up to date with advances in business area, new methods and ways of working.
  • Strong administrative and organisational skills.
  • Intermediate knowledge of Excel, Word and Outlook.
  • Confident and accurate use of departmental computer systems/databases.