Our fab client is looking for a self-starting highly motivated Service Desk Manager to take ownership of their internal IT and provide technical resolution support for their customer-facing teams. Our client is a great company in the Finance services/IT sector offering a wide array of benefits! They are offering remote/hybrid working.
- Working closely with the business to maintain & manage our internal IT systems
- Carrying out daily health checks on our production platform
- Supporting the customer-facing team through 2nd line technical support and resolution of issues
- Driving continual improvement into our internal IT systems & processes
What skills & experience you’ll bring to us
Required:
- Experience in a fast-paced support environment
- Experience of 2nd and 3rd line support
- Experience of ITIL frameworks and concepts
- Self-starting with enthusiasm, passion, and ambition
- Base knowledge of development methodologies, Microsoft & AWS frameworks
- A strong interest in technology
- Proven leadership skills
- Experienced in working in virtual and remote teams
Desirable:
- Experience within Financial Services and/or ICT is ideal, however not mandatory
- Working-level knowledge of IT operations
- Working-level knowledge of supporting SaaS and BPaaS solutions
How we’ll take care of you:
- Salary & pension
- Investment in your development: Comprehensive onboarding and training, you will be supported with additional training focused on your chosen career path
- Career: You will be mentored by some of the best brains in the industry and will be encouraged to stretch and grow your skill and experience
- You will be recognised as important and will have the opportunity to make recommendations and drive improvements across the business
- Holiday: You’ll be allocated plenty of holidays to ensure that you have enough time to recharge