Service Desk Manager

25 May 20222022-05-25
Dorking, Surrey
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Our fab client is looking for a self-starting highly motivated Service Desk Manager to take ownership of their internal IT and provide technical resolution support for their customer-facing teams. Our client is a great company in the Finance services/IT sector offering a wide array of benefits! They are offering remote/hybrid working.

  • Working closely with the business to maintain & manage our internal IT systems
  • Carrying out daily health checks on our production platform
  • Supporting the customer-facing team through 2nd line technical support and resolution of issues
  • Driving continual improvement into our internal IT systems & processes

What skills & experience you’ll bring to us


  • Experience in a fast-paced support environment
  • Experience of 2nd and 3rd line support
  • Experience of ITIL frameworks and concepts
  • Self-starting with enthusiasm, passion, and ambition
  • Base knowledge of development methodologies, Microsoft & AWS frameworks
  • A strong interest in technology
  • Proven leadership skills
  • Experienced in working in virtual and remote teams


  • Experience within Financial Services and/or ICT is ideal, however not mandatory
  • Working-level knowledge of IT operations
  • Working-level knowledge of supporting SaaS and BPaaS solutions

How we’ll take care of you:

  • Salary & pension
  • Investment in your development: Comprehensive onboarding and training, you will be supported with additional training focused on your chosen career path
  • Career: You will be mentored by some of the best brains in the industry and will be encouraged to stretch and grow your skill and experience
  • You will be recognised as important and will have the opportunity to make recommendations and drive improvements across the business
  • Holiday: You’ll be allocated plenty of holidays to ensure that you have enough time to recharge