Senior Service Desk Lead

📍 Reigate, Surrey | 💼 £30–35k | 🕒 Full-Time, Permanent

Ready to step out of the big MSP machine?
Join a growing, agile MSP where you’ll have real impact. We’re looking for a hands-on Senior Service Desk Lead to take ownership of support, projects, and team leadership.

What You’ll Do

• Lead technical support & act as escalation point

• Mentor junior engineers & manage ticket queues (HaloPSA)

• Drive service improvements & process changes

• Deliver projects (M365 migrations, backups, onboarding)

• Manage SLAs, vendors & basic account admin

Tech You’ll Work With

• M365, Azure AD, Intune

• HaloPSA, N-sight RMM

• DNS Filtering, EDR, Cloud Backup

• Windows Server, AD, Networking

• PowerShell & automation (bonus)

What We’re Looking For

• Experience in MSP support leadership

• Strong troubleshooting & client communication skills

• Proactive, can-do attitude & team mindset

• Desire to help grow a business, not just maintain one

Why Join Us?

• Small, growing team — big impact

• Career development & certifications

• Real variety: support, projects, strategy

• Collaborative, open culture

Sound like you? Apply now and help shape our future.