Senior IT Engineer

30 June 20252025-06-30
Dorking, Surrey

Senior IT Engineer

Dorking (moving to Sevenoaks in Jan 2026)

£40-45k

Join a fast-paced, customer-focused IT services team as a Senior Support Engineer, supporting and maintaining modern IT infrastructures across a broad client base. This role involves troubleshooting complex issues, managing escalations, and working with a wide range of technologies.


Key Responsibilities

  • Provide 3rd line support and resolve escalated technical issues across servers, networks, cloud, and desktop environments

  • Maintain infrastructure: AD, Exchange, firewalls, backup systems, virtualisation platforms (Hyper-V, VMware)

  • Ensure SLAs are met and deliver outstanding customer service via phone, email, and remote support

  • Accurately document support activities and update client systems

  • Liaise with 3rd party vendors to manage escalations and resolve issues


Key Skills & Experience

  • Proven 3rd line IT support experience in a managed services or enterprise environment

  • Strong knowledge of Windows Server, Microsoft 365, Azure, Exchange, SharePoint, Intune, and Active Directory

  • Virtualisation: VMware (vSphere, ESXi), Hyper-V

  • Backup technologies: Veeam, Commvault

  • Solid networking skills: TCP/IP, DNS, DHCP, VLANs, VPNs, firewall config (FortiGate, Palo Alto, Meraki etc.)

  • Scripting experience (PowerShell); knowledge of SQL, Linux, and MacOS a plus

  • Excellent communication, documentation, and problem-solving skills

  • Relevant IT certifications are an advantage (e.g. Microsoft, VMware, Cisco)


Be part of a collaborative team where your expertise will drive real impact for clients.
Apply now to take the next step in your IT career.