Senior IT Engineer
Dorking (moving to Sevenoaks in Jan 2026)
£40-45k
Join a fast-paced, customer-focused IT services team as a Senior Support Engineer, supporting and maintaining modern IT infrastructures across a broad client base. This role involves troubleshooting complex issues, managing escalations, and working with a wide range of technologies.
Key Responsibilities
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Provide 3rd line support and resolve escalated technical issues across servers, networks, cloud, and desktop environments
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Maintain infrastructure: AD, Exchange, firewalls, backup systems, virtualisation platforms (Hyper-V, VMware)
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Ensure SLAs are met and deliver outstanding customer service via phone, email, and remote support
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Accurately document support activities and update client systems
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Liaise with 3rd party vendors to manage escalations and resolve issues
Key Skills & Experience
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Proven 3rd line IT support experience in a managed services or enterprise environment
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Strong knowledge of Windows Server, Microsoft 365, Azure, Exchange, SharePoint, Intune, and Active Directory
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Virtualisation: VMware (vSphere, ESXi), Hyper-V
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Backup technologies: Veeam, Commvault
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Solid networking skills: TCP/IP, DNS, DHCP, VLANs, VPNs, firewall config (FortiGate, Palo Alto, Meraki etc.)
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Scripting experience (PowerShell); knowledge of SQL, Linux, and MacOS a plus
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Excellent communication, documentation, and problem-solving skills
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Relevant IT certifications are an advantage (e.g. Microsoft, VMware, Cisco)
Be part of a collaborative team where your expertise will drive real impact for clients.
Apply now to take the next step in your IT career.