Senior Account Manager

10 January 20242024-01-10
Horley, Surrey
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OurclientsAccountManagersareresponsibleforbuildingandmanagingasustainableclient and network adoption pipeline, cross selling other Stark Group services to help solve customer challenges.Helping us grow. Owning the responsibility for setting and executing plans to achieve agreed network adoption growth targets.Building relationships. Creating and maintaining lasting relationships with customers, engagingface-to-facewithdecisionmakerswithinourpartnerstounderstandtheir challenges and needs.Managingpipeline. Growing andmanagingclientsFollow up opportunities. Accountplanning.DevelopandexecuteaccountplansandclientspecificpropositionsProvide accurate market and sales information back into the business to support pricing, product/proposition development and strategy.Stayinga step ahead of theindustry, monitoring best practices tomake recommendations and demonstrate knowledge and capability to external and internal stakeholders.Participate in regular training/ learning activities to maintain and develop skills and knowledge.Ensure the health and safety of yourself and others who may be affected by what you do; useworkequipmentprovidedsafelyandco-operatewithmanagerstoprovidesafesystems of work.Anyotherreasonabledutiesasrequired.Atleast2-3yearsexperienceinsimilarbusinessdevelopmentroles,managingrelationshipswithICPs&UIPs,wheregrowthtargetshavebeendemonstrablyandconsistentlyachievedAdepthofexperiencewithintheUIP/ICPandIGT/IDNOutilitiesnetworkadoptionsectorExperience of winning and/or delivering utility infrastructure projects in DNO, IDNO, Commercial & Industrial environmentsSales and tender management including customer negotiation and commercial risk mitigationDemonstrableknowledgeofaccountmanagementandsalestechniques
 

1Strongproblem-solvingandanalyticalabilitiesKeepuptodatewithadvancesinbusinessarea,newmethodsandwaysofworking.Strongadministrativeandorganisationalskills.IntermediateknowledgeofExcel,WordandOutlookConfidentandaccurateuseofdepartmentalcomputer systems/databases.Skills/ExperienceDriventosellloveswinningworkConfidentandlikeableHighemotionalintelligenceOrganisedabletomanagealargeportfolioofclientsandopportunitiesFocusedabletoprioritiseworkbasedonvalueCuriousaboutreasonswhyaccountsdowhattheydoComfortableinterpretingandactingondataandMIPersistentCommercialandfinanciallyliteratePragmaticCalmabletobringotherstogethertohelpsolveourclients’challengesAbletoinfluenceseniorstakeholdersClear,conciseinwrittenandverbalcommunicationConsistentlyprofessional,confident,andcalmeveninchallengingsituations.Demonstrateacustomerfocusedapproach;andanexpectationofotherstodolikewise.Supportiveandhelpfulteam playerwithaflexibleandpositive attitude.Proactivelyshareknowledge,skills,andexperiencewithotherstoincreaseteam performance.Deliverahighvolumeofqualityworkontime.Strivetogetthingsright firsttime.Strivetomeetobjectivesandimproveperformance.HighlyorganisedwithgoodattentiontodetailWorkeffectivelyandresponsiblywithoutclosesupervision.Reflectandevaluateownperformanceinordertoidentifyareasforimprovement;maintain a learning and developm
OurclientsAccountManagersareresponsibleforbuildingandmanagingasustainableclient and network adoption pipeline, cross selling other Stark Group services to help solve customer challenges.Helping us grow. Owning the responsibility for setting and executing plans to achieve agreed network adoption growth targets.Building relationships. Creating and maintaining lasting relationships with customers, engagingface-to-facewithdecisionmakerswithinourpartnerstounderstandtheir challenges and needs.Managingpipeline. Growing andmanagingclientsFollow up opportunities. Accountplanning.DevelopandexecuteaccountplansandclientspecificpropositionsProvide accurate market and sales information back into the business to support pricing, product/proposition development and strategy.Stayinga step ahead of theindustry, monitoring best practices tomake recommendations and demonstrate knowledge and capability to external and internal stakeholders.Participate in regular training/ learning activities to maintain and develop skills and knowledge.Ensure the health and safety of yourself and others who may be affected by what you do; useworkequipmentprovidedsafelyandco-operatewithmanagerstoprovidesafesystems of work.Anyotherreasonabledutiesasrequired.Atleast2-3yearsexperienceinsimilarbusinessdevelopmentroles,managingrelationshipswithICPs&UIPs,wheregrowthtargetshavebeendemonstrablyandconsistentlyachievedAdepthofexperiencewithintheUIP/ICPandIGT/IDNOutilitiesnetworkadoptionsectorExperience of winning and/or delivering utility infrastructure projects in DNO, IDNO, Commercial & Industrial environmentsSales and tender management including customer negotiation and commercial risk mitigationDemonstrableknowledgeofaccountmanagementandsalestechnique

SENIOR ACCOUNT MANAGER

Horley, Surrey

40-50k

 

Purpose

 

Our client’s Account Managers are responsible for building and managing a sustainable client and network adoption pipeline, cross selling other Stark Group services to help solve customer challenges.

 

Responsibilities & Accountabilities

  • Helping us grow. Owning the responsibility for setting and executing plans to achieve agreed network adoption growth targets.
  • Building relationships. Creating and maintaining lasting relationships with customers, engaging face-to-face with decision makers within our partners to understand their challenges and needs.
  • Managing pipeline. Growing and managing clients
  • Follow up opportunities.  
  • Account planning. Develop and execute account plans and client specific propositions
  • Provide accurate market and sales information back into the business to support pricing, product/proposition development and strategy.
  • Staying a step ahead of the industry, monitoring best practices to make recommendations and demonstrate knowledge and capability to external and internal stakeholders.
  • Participate in regular training/ learning activities to maintain and develop skills and knowledge.
  • Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
  • Any other reasonable duties as required.

 

 

Person Specification, Competencies & Skills

 

 

  • At least 2-3 years’ experience in similar business development roles, managing relationships with ICPs & UIPs, where growth targets have been demonstrably and consistently achieved
  • A depth of experience within the UIP/ICP and IGT/IDNO utilities network adoption sector
  • Experience of winning and/or delivering utility infrastructure projects in DNO, IDNO, Commercial & Industrial environments
  • Sales and tender management including customer negotiation and commercial risk mitigation
  • Demonstrable knowledge of account management and sales techniques

                                                                                                                                                              1

  • Strong problem-solving and analytical abilities
  • Keep up to date with advances in business area, new methods and ways of working.
  • Strong administrative and organisational skills.
  • Intermediate knowledge of Excel, Word and Outlook Confident and accurate use of departmental computer systems/databases.

 

 

Skills/Experience

  • Driven to sell – loves winning work
  • Confident and likeable
  • High emotional intelligence
  • Organised – able to manage a large portfolio of clients and opportunities
  • Focused – able to prioritise work based on value
  • Curious – about reasons why accounts do what they do
  • Comfortable interpreting and acting on data and MI
  • Persistent
  • Commercial and financially literate
  • Pragmatic
  • Calm – able to bring others together to help solve our clients’ challenges
  • Able to influence senior stakeholders
  • Clear, concise in written and verbal communication
  • Consistently professional, confident, and calm even in challenging situations.
  • Demonstrate a customer focused approach; and an expectation of others to do likewise.
  • Supportive and helpful team player with a flexible and positive attitude.
  • Proactively share knowledge, skills, and experience with others to increase team performance.
  • Deliver a high volume of quality work on time.
  • Strive to get things right first time.
  • Strive to meet objectives and improve performance.
  • Highly organised with good attention to detail
  • Work effectively and responsibly without close supervision.
  • Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.