Scheduler - 6m FTC

13 September 20242024-09-13
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Scheduler

 

Bristol/Hybrid working

 

£26k

 

6 month FTC

 

The role

This role will primarily involve contacting our clients  portfolio of commercial customers to arrange Smart Meter appointments - including meter exchanges, meter maintenance and new connections. You will be part of a sub team that are responsible for efficiently arranging appointments for engineers within your region - considering travel time, engineer skill/authorisation levels and customer demand.

 

Key responsibilities & accountabilities

    Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email

    Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures

    Efficient scheduling of appointments into engineer’s diaries

    Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations

    Working to set performance targets

    Using initiative to resolve scheduling and associated issues that occur within the team

    Ensuring scheduling is in line with service level commitments and requirements

    Building strong work relationships with your sub team and broader Scheduling team, as well as engineers

    Being a part of the broader Scheduling team, working towards hitting and surpassing our KPIs

What you’ll bring

    Up to 2 years’ experience in associated field – desirable but not essential

    Knowledge of Meter Operators (MOP) desirable but not essential

    Excellent Customer Care skills

    Excellent communication skills

    Good interpersonal skills

    Keyboard/Personal computer skills

    Strong multitasking skills

    Strong problem-solving skills

    Knowledge of relevant company procedures

 

 

 

 

 

 

 

 

    Knowledge of internal organisations and other departments operations

Additional details

This role is subject to an initial 6-month probationary period with a look to offer a permanent role upon successfully meeting targets and role requirements.