Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
Efficient scheduling of appointments into engineer’s diaries
Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations
Working to set performance targets
Using initiative to resolve scheduling and associated issues that occur within the team
Ensuring scheduling is in line with service level commitments and requirements
Building strong work relationships with your sub team and broader Scheduling team, as well as engineers
Being a part of the broader Scheduling team, working towards hitting and surpassing our KPIs
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