Scheduler – 6m FTC (view to go permanent potentially

Blackpool

£24.5k plus great benefits

Hybrid working after probation

My client is a fast-growing technology business on a mission to make energy smarter. Their passionate, friendly team loves solving problems and finding innovative ways to make a real difference, with data integrity at the core of everything we do.

This role will primarily involve contacting a portfolio of commercial customers to arrange Smart Meter appointments including meter exchanges, meter maintenance and new connections. You will be part of a sub team that are responsible for efficiently arranging appointments for engineers within your region considering travel time, engineer skill/authorisation levels and customer demand.

Key responsibilities & accountabilities

• Handling high volumes of inbound and outbound customer queries in relation to appointment booking,via telephony and email
• Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
• Efficient scheduling of appointments into engineer’s diaries
• Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations
• Working to set performance targets
• Using initiative to resolve scheduling and associated issues that occur within the team
• Ensuring scheduling is in line with service level commitments and requirements
• Building strong work relationships with your sub team and broader Scheduling team, as well as engineers
• Being a part of the broader Scheduling team, working towards hitting and surpassing our KPIs

What you’ll bring

• Up to 2 years’ experience in associated field – desirable but not essential
• Excellent Customer Care skills
• Excellent communication skills
• Good interpersonal skills
• Keyboard/Personal computer skills
• Strong multitasking skills
• Strong problem solving skills
• Knowledge of relevant company procedure, Knowledge of internal organisations and other departments
• Knowledge of internal organisations and other departments