Scheduling Coordinator – Smart Meter Appointments

📍 Location: UK-Based (Remote/Hybrid Options Available)
💼 Job Type: Full-time | 6-Month Probation Period | Opportunity for Permanent Position
💰 Salary: Competitive + Benefits

About the Company

Our client is a fast-growing, technology-led business at the forefront of the UK’s energy services sector. Their mission is to help businesses across the country manage their electricity, gas, and water consumption through innovative smart metering solutions and reliable data services.

The Role

We’re looking for a detail-oriented Scheduling Coordinator to join our Smart Metering team. Your main responsibility will be to contact commercial clients and schedule appointments for smart meter installations, maintenance, and exchanges. You’ll work closely with engineers and other internal teams to ensure appointments are optimally scheduled based on customer needs, location, and engineer availability.

This is a fantastic opportunity to join a fast-paced, customer-focused environment with clear progression routes for the right candidate.

Key Duties & Responsibilities

• Booking smart meter appointments with commercial customers via phone and email

• Managing a high volume of inbound and outbound communications professionally and efficiently

• Scheduling work into engineers' diaries, taking into account travel time, location, and skillset

• Handling short-notice and emergency appointments when required

• Collaborating with internal departments and external contacts to resolve scheduling issues

• Meeting service level agreements (SLAs) and team KPIs

• Maintaining accurate records and ensuring smooth customer journeys

• Supporting team members and contributing to a positive, productive team environment

What We're Looking For

• Up to 2 years’ experience in a scheduling, coordination, or customer support role (desirable but not essential)

• Knowledge of Meter Operators (MOPs) or smart metering is a plus

• Excellent telephone manner and written communication skills

• Strong problem-solving and multitasking abilities

• Confident using computers, email, and scheduling systems

• Ability to work independently and as part of a wider team

• A proactive, organised approach with great attention to detail

What’s in It for You?

• Competitive salary and benefits package

• Opportunity to secure a permanent role after successful probation

• Supportive and collaborative team culture

• Make a meaningful impact on UK businesses and the environment

• Work in a growing sector with long-term career prospects

Ready to take the next step in your career?
Apply today and help us shape the future of smart energy management in the UK