Scheduler
Bristol - 2 days office and 3 days from home
12 month FTC
Our fantastic client in Bristol who offers hybrid working, long term progression and a fabulous working environment are looking for a Scheduling Assistant.
This role will primarily involve contacting a portfolio of commercial customers to arrange Meter appointments - including meter exchanges, meter maintenance and new connections. You will be part of
a sub team that are responsible for efficiently arranging appointments for engineers within your region -considering travel time, engineer skill/authorisation levels and customer demand.
Main duties:
- Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
- Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
- Efficient scheduling of appointments into engineer’s diaries
- Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations
- Working to set performance targets
- Using initiative to resolve scheduling and associated issues that occur within the team
- Ensuring scheduling is in line with service level commitments and requirements
- Building strong work relationships with your sub team and broader Scheduling team, as well as engineers
- Being a part of the broader Scheduling team, working towards hitting and surpassing our KPIs
Skills required:
- Up to 2 years’ experience in associated field – desirable but not essential
- Knowledge of Meter Operators (MOP) – desirable but not essential
- Excellent Customer Care skills
- Excellent communication skills
- Good interpersonal skills
- Keyboard/Personal computer skills
- Strong multitasking skills
- Strong problem-solving skills
- Knowledge of relevant company procedures