19 February 20242024-02-19
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12 month FTC 

Our fantastic client in Bristol who offers hybrid working, long term progression and a fabulous working environment are looking for a Scheduling Assistant.

This role will primarily involve contacting a portfolio of commercial customers to arrange Meter appointments - including meter exchanges, meter maintenance and new connections. You will be part of

a sub team that are responsible for efficiently arranging appointments for engineers within your region -considering travel time, engineer skill/authorisation levels and customer demand.

Main duties:

  • Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
  • Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
  • Efficient scheduling of appointments into engineer’s diaries
  • Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations
  • Working to set performance targets
  • Using initiative to resolve scheduling and associated issues that occur within the team
  • Ensuring scheduling is in line with service level commitments and requirements
  • Building strong work relationships with your sub team and broader Scheduling team, as well as engineers
  • Being a part of the broader Scheduling team, working towards hitting and surpassing our KPIs

Skills required:

  • Up to 2 years’ experience in associated field – desirable but not essential
  • Knowledge of Meter Operators (MOP) – desirable but not essential
  • Excellent Customer Care skills
  • Excellent communication skills
  • Good interpersonal skills
  • Keyboard/Personal computer skills
  • Strong multitasking skills
  • Strong problem-solving skills
  • Knowledge of relevant company procedures