- Provide proactive assistance and support to the sales team. Manage the TPI, Office and Sales Support inbox.
- Qualify telephone and email enquiries, directing accordingly.
- Accurately capture and process all orders in Starks customer management system (CRM), billing systems, and management information systems as necessary.
- Ensure quality of sales orders/contract processing is of the highest standard: timely, accurate and comprehensive.
- Create and process maintenance agreements.
- Adhere to all commercial service level agreements, processing and responding to orders and queries within defined timelines.
- Ensure quality of sales orders processing is of the highest standard: timely, accurate and comprehensive.
- Act as a filter for all new business ordered, additional work requested, cancellations to works raised and any other changes.
- Identify issues with and errors in order data and if unable to resolve, escalate to Team.
- Carry out transactional sales of goods and services, including maintenance agreements. Manage and monitor in-house consoles to ensure prompt response to jobs raised.
- Create new, and manage existing, monitoring statistics reports within Microsoft Excel.
- Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate.
- Maintain up to date and accurate query records in centralised query database.
- Provide consistently helpful, efficient, and courteous support to customers and colleagues. Demonstrate ownership of tasks, activities and projects and use initiative.
- Proactively liaise with and quickly build rapport with customers and suppliers.
- Proactive use of telephone and follow up with emails to maintain clear audit trail at all times. Proactively ensure sales team has updated document packs.
Skills/Experience:
- Highly accurate data inputting skills.
- Sales administration experience gained within a technical environment. Strong problem-solving and analytical abilities
- Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills.
- Intermediate knowledge of Excel, Word and Outlook.
- Confident and accurate use of departmental computer systems/databases.
- Consistently professional, confident and calm even in challenging situations.
- Demonstrate a customer focused approach; and an expectation of others to do likewise. Supportive and helpful team player with a flexible and positive attitude.
- Proactively share knowledge, skills and experience with others to increase team performance.
- Deliver a high volume of quality work on time. Strive to get things right first time.
- Strive to meet objectives and improve performance. Highly organised with good attention to detail Prioritise work well
- Work effectively and responsibly without close supervision.
- Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.
- Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way.
- Good interpersonal and rapport-building abilities.
- Precise and appropriate written communication skills. Good telephone manner
- Good listener; can understand the needs of customers and colleagues
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