Sales Support Analyst

30 November 20232023-11-30
Blackpool, North

Sales Support Analyst




Our client who is going from strength to strength are seeking a sales support analyst to provide excellent standard of sales administrative support, effectively maintain, and improve procedures to track and progress sales enquiries from initial contact to order.


Responsibilities Accountabilities

  • Provide proactive assistance and support to the sales team. Manage the TPI, Office and Sales Support inbox.
  • Qualify telephone and email enquiries, directing accordingly.
  • Accurately capture and process all orders in Starks customer management system (CRM), billing systems, and management information systems as necessary.
  • Ensure quality of sales orders/contract processing is of the highest standard: timely, accurate and comprehensive.
  • Create and process maintenance agreements.
  • Adhere to all commercial service level agreements, processing and responding to orders and queries within defined timelines.
  • Ensure quality of sales orders processing is of the highest standard: timely, accurate and comprehensive.
  • Act as a filter for all new business ordered, additional work requested, cancellations to works raised and any other changes.
  • Identify issues with and errors in order data and if unable to resolve, escalate to Team.
  • Carry out transactional sales of goods and services, including maintenance agreements. Manage and monitor in-house consoles to ensure prompt response to jobs raised.
  • Create new, and manage existing, monitoring statistics reports within Microsoft Excel.
  • Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate.
  • Maintain up to date and accurate query records in centralised query database.
  • Provide consistently helpful, efficient, and courteous support to customers and colleagues. Demonstrate ownership of tasks, activities and projects and use initiative.
  • Proactively liaise with and quickly build rapport with customers and suppliers.
  • Proactive use of telephone and follow up with emails to maintain clear audit trail at all times. Proactively ensure sales team has updated document packs.



  • Highly accurate data inputting skills.
  • Sales administration experience gained within a technical environment. Strong problem-solving and analytical abilities
  • Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills.
  • Intermediate knowledge of Excel, Word and Outlook.
  • Confident and accurate use of departmental computer systems/databases.
  • Consistently professional, confident and calm even in challenging situations.
  • Demonstrate a customer focused approach; and an expectation of others to do likewise. Supportive and helpful team player with a flexible and positive attitude.
  • Proactively share knowledge, skills and experience with others to increase team performance.
  • Deliver a high volume of quality work on time. Strive to get things right first time.
  • Strive to meet objectives and improve performance. Highly organised with good attention to detail Prioritise work well
  • Work effectively and responsibly without close supervision.
  • Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.
  • Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way.
  • Good interpersonal and rapport-building abilities.
  • Precise and appropriate written communication skills. Good telephone manner
  • Good listener; can understand the needs of customers and colleagues