Sales Support Administrator

12 January 20222022-01-12
Horley, Surrey
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Role purpose and context:

Provide excellent standard of sales administrative support, effectively maintain and improve procedures to track and progress sales enquiries from initial contact to order.

Skills/Experience Required:

· GSCE (or equivalent) Grade A-C Maths and English

· Good passes at A level.

· A Degree desirable, but not essential.

· Previous Sales and Account Management experience useful but not essential.

· Be highly organised, have excellent attention to detail, the ability to work under pressure.

· Be able to demonstrate good time and project management skills

· Intermediate to advanced knowledge of Word, Excel and Outlook

Tasks include:

· Provide proactive assistance and support to the sales team.

· Manage the department inbox.

· Qualify telephone and email enquiries, directing accordingly.

· Accurately capture and process all orders in customer management system (CRM), billing systems, and management information systems as necessary.

· Ensure quality of sales orders processing is of the highest standard: timely, accurate and comprehensive.

· Act as a filter for all new business ordered, additional work requested, cancellations to works raised and any other changes.

· Identify issues with and errors in order data and if unable to resolve, escalate to Team.

· Prepare sales letters, quotations for products and services and tender documents and file accordingly.

· Carry out transactional sales of goods and services, including maintenance agreements.

· Manage and monitor in-house consoles to ensure prompt response to jobs raised.

· Create new, and manage existing, monitoring statistics reports within Microsoft Excel.

· Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate.

Travel: Occasional business travel may be required as will visits to Horley for team meetings or training.

Benefits:

· Pension scheme after 3 months

· Simplyhealth Cash Plan (after induction period)

· Employee Assistance programmes - health, legal, counselling (through Simply Health)

· Childcare Vouchers, Ride to work scheme, Season Ticket Loans

· Ongoing learning & development. Career development opportunities

· GEM Awards (Going the Extra Mile) £50 bonus

· Refer a Friend Bonus £250 bonus

· Increasing holiday with length of service (20 - 25 days pa plus bank holidays)

· Holiday EXTRA ( purchase up to 5 days extra holiday a year)

· Free on site parking

· Free refreshments

· Company social activities inc Summer BBQ, Festive lunch