Sales Support Administrator

Based in Redhill

£28,500 - £32,000 a year 

Permanent, Full-time - 100% office based.  Monday to Friday – 8.30am to 5.00pm

Job Overview:

The Sales Support Administrator provides administrative support to the sales team, ensuring efficient and effective operations. This role involves data entry, handling customer inquiries and coordinating with various departments to support the sales process.

Key Responsibilities:

· Enter and process Sales Orders.

· Assist in the preparation and follow-up of sales quotations.

· Maintain and update customer records in the CRM system.

· Applying for Export Licences.

· Raising Change of Design Requests (CDR) for new specs.

· Working closely with customers regarding deliveries, resolving queries, prices etc. Handle customer inquiries and provide necessary information or direct them to the appropriate team member on phone and email.

· Manage order processing and ensure timely delivery of products/services.

· Help to resolve customer complaints and escalate issues to the sales team or management when necessary.

· Provide product information when required (Training to be provided)

· Convert enquiries to sales orders and generate new business

· Support the external Sales Team.

· Collaborate with marketing and product teams to ensure alignment and effective communication.

· Identify opportunities for process improvements to enhance sales efficiency.

· Assist in developing and implementing new sales support strategies and tools.

Key Skills and Experience:

· Attention to detail and ability to multitask and prioritise tasks effectively

· Familiarity with CRM systems and sales software.

· Excellent organisational and time-management skills.

· Strong communication skills, both verbal and written.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

· Team player with a proactive approach. ‘Can do’ attitude.

· Customer-focused.

· Problem-solving skills and a willingness to learn.