Sales Operations Administrator

25 May 20222022-05-25
Surrey
up to £25,000 DOE
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Do you have excellent customer service skills and possibly looking for your next role working for an extremely progressive, fast growing company. Our super client, based in Leatherhead, is looking for a Support Operations Administrator to support their accounts management team and their customers with the below responsibilities.  If you love the sound of this role, please apply today!

Responsibilities

•  Be the first point of contact for incoming product queries/requests from customers/internal departments 

•  Provide, track, and follow up on all quotations & manage and notify customers for all contractual renewals

•  Ensure all orders are processed accurately and invoiced in line with operations procedures

•   Advise customers on licensing and purchasing options with them

•   Management of CSRM system

•   Training customers & new starters on vendor portals and management of these/their benefits

•    Provide cover for members of your team as necessary

•    Attend training, webinars & annual review meetings with product supplier

•    Generation of incremental business opportunities through strong customer relationships.

•    Keep the Sales team informed of any changes in the product procedures, price changes and promotions

•     Be the central point of contact for internals teams including Accounts, Purchasing and Sales

•     Update the internal systems to ensure compliancy and agreement expiry notifications

•    Be the escalation point between the Company and supplier/customer

•    Accurate pricelist upload in a timely fashion

•    Maintain a strong relationship with our Partner Account Manager by liaising on a regular basis

•    Support others in the team during busy times as well as assisting with training

The right person will ideally have some office experience, have good interpersonal skills, enjoy working in a team and want to join a company where they can progress long term.  This is an excellent opportunity and the client is really great!