Customer Service

• Providing updates and support regarding customer queries on quotes and ensure accurate capture of the details required to log requests onto the CRM system for progression into the delivery phase.

General Administration

• Ensuring Company policies and procedures are followed at all times.
• Inputting of data into the CRM System, organising deliveries and collections, supporting marketing campaigns and other general administration activities.
• Handling of phone calls and distributing them to the correct individuals.
• Assist in Contracts Administration - raising, amending, and editing on our CRM system (Autotask).
• Manage the Central Business Administration inbox for new and inflight quote requests, as well as supplier pricing updates
• Update product catalogues with new products in line with company best practice.

Member of a Team

• Be part of appraisals in line with policies and develop training plans as / when required

4. Department Organisation Structure

Reporting to the Sales Administrator Team Leader

5. Skills / Interests Required

• A proactive team player
• Excellent telephone manner and communication skills
• Thorough, with meticulous attention to detail
• Strong organisation and administrative skills
• Eager to accept new challenges and use their initiative in problem solving
• Calm under pressure
• A high degree of personal integrity, trust and honesty

Experience Required

Essential & Demonstrable

• Previous use of a CRM system (preferably Autotask) would be an advantage
• Previous sales support and/or service delivery experience is preferable
• Competent user of Microsoft Windows, Office and web use Excellent telephone manner and communication skills
• Previous use of Accounting/finance would be an advantage