Research and Development Technician

14 February 20242024-02-14
Taunton, Somerset

Research & Development Technician

Taunton, Somerset

£24-26k

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Our client has a brilliant and rare opportunity to join their development team at their Taunton offices.  This is a great entry role into the world of research & development, and offers an opportunity to work with our fabulous development team. They are an accredited Investors In People Silver Employer and offer our teams a great working environment and benefits. 

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Job Description

New Product Development:

  • To create test methodology for all new product development.
  • To work with Development Managers throughout the development process.
  • To test new products to identify reliability/limitations and design weaknesses. 
  • To create initial prototype products to test concepts and ideas.
  • To create new product instructions with the support of the Development Managers.
  • To identify & setup spares for new products with the support of the Development Managers. ​

Site:

  • Day to day site management of the Taunton test facilities. Conduct quarterly housekeeping audits and action items arising.
  • To manage the department post and packing.

Quality Control & Assurance:

  • To liaise with Development Managers to establish ‘critical to quality’ specifications for new products
  • To test returned product and identify product weaknesses and potential QC issues.
  • To analyse returned product and identifying product weaknesses and potential QC problems. Work with Far East Sourcing Manager to action improvements with suppliers.
  • Customer Care - To test products returned to the Sales & Customer Support Team.

Other:

  • To work with the NPD & Regulatory Control Manager to assist with basic regulatory requirements. 
  • To undertake other duties as requested from time to time.

Measures of Performance

 

  • Equipment and facilities well maintained and operating effectively at all times.
  • Constant improvement of aquatic and pet product compliance and quality.
  • Accuracy, timeliness and quality of product test results, analysis and reporting .
  • Low level of goods inwards QC rejections, product returns and incidence of product quality failures.
  • Timeliness and quality of feedback to the Sales & Customer Support Team.
  • Clear verbal and written reporting.
  • Health and safety compliance.
  • Completion of priorities.

Standards

  • To take an enthusiastic, pro-active approach to the job, identifying and recommending better, more cost-effective ways of approaching tasks and/or achieving individual and departmental objectives.
  • To take responsibility for developing personal knowledge and skill base, in particular a comprehensive knowledge of product range, departmental procedures and as relevant to role Phocas, Microsoft Office Suite, Business Central & other software.
  • To communicate effectively, via all mediums, with customers and colleagues at all levels.
  • To be an effective member of the departmental team, maintaining a flexible approach to each working day.
  • To maintain a cheerful and positive mind-set at all times.
  • To complete allocated tasks to the required standards with minimum supervision.
  • Equipment, test site and work area well organised, tidy, and safe at all times.
  • To maintain confidentiality of Company and customer information at all times.
  • To maintain excellent timekeeping and attendance.