Quality Control/Product Specialist

15 April 20242024-04-15
Dorking, Surrey
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Quality Control/Product Specialist Manager

Full-time, permanent position based in our Head Office in Dorking, Surrey



Our client is a global, multichannel retail/ecommerce company that is comprised of both retail and wholesale businesses. They are one of the UK’s leading and fastest growing retail operators in the industry, with 75 stores currently open across the UK.

Working within the compliance team who are responsible managing $20M of stock through an extensive critical path. You will be responsible for ensuring all stock imported into the UK is compliant to all relevant EU and UK legislation, is fit for purpose and meets excellent quality standards for their customers.


    Job Purpose

As a QC/QA manager the role will be to confidently carry out all compliance procedures, ensure all imported products conform to applicable regulations while meeting deadlines set out on the critical path. Your main responsibilities will be:

  • To work closely with the Buying department to advise of potential risks with NPD and work with the team to design out as much risk as possible.
  • Create and organise product conformity assessments to determine product testing requirements.
  • Regularly request, check, and file test reports / BOM in the Technical Files.
  • To liaise with testing laboratories in the UK and Far East to determine and ensure our products pass all relevant testing.
  • Review Bill of Materials and check for any substances which are a concern and highlight to compliance manager.
  • To work closely with the Far East Office, suppliers, and auditors to collate and maintain all factory ethical audits.
  • To review product and packaging artwork to ensure all legal requirements are met.
  • Create and organise declarations of conformity.
  • To assist with returns analysis, working closely with the warehouse team to identify any potential batch issues.
  • Work closely with the NPD team to highlight any areas for concern where a commercial decision is to be made.
  • Work with Factories to confirm all legal symbols and logos are included for each product.
  • Working to the critical path to ensure all deadlines are met.
  • Have an awareness of potential testing regulation changes.
  • Ad-hoc tasks.


We are looking for someone who has:


  • 1+ years’ experience working in a QC/QA environment.
  • Strong knowledge of EU and UK product safety legislation.
  • Experience working in a retail business.
  • Excellent time management skills, able to easily manage various tasks at once.
  • High attention to detail, able to easily identify issues and mistakes.
  • Proactive approach to work.
  • Excellent Microsoft Office skills.
  • Able to work well under pressure, in a fast-paced environment.


In return for the above we offer:

  • Competitive salary depending on skills and experience
  • 22 Days holiday PA, increasing to 25 after one full years’ service.
  • Hybrid working policy, working 2 days in the office and 3 days from home (subject to change if required)
  • Private Healthcare
  • Life Insurance
  • Staff Discount