P/T Tenancy Services Assistant

22 November 20232023-11-22
Redhill, Surrey
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Part-time Tenancy Services Assistant (6 month FTC)

Hours: 22.5hrs Monday - Friday

Salary: £21,600p.a. FTE

Main duties include:

  1. To support the Tenancy Services Officers to help customers to manage their tenancies successfully
  2. To meet with customers in reception as required to take initial enquiries or discuss cases.
  3. To work collaboratively with other teams and external agencies to ensure successful tenancies, including the identification of vulnerable residents and working with the team to refer for support.
  4. Support residents to access services – referring to colleagues to help get online and access our self service
  5. Deal with ‘call backs’ for customers when colleagues are out of the office.
  6. Undertake some straightforward sign ups/visits or inspections for Tenancy Services
  7. Provide admin support for relevant meetings and forums if required.

Skills required:

  • Excellent customer service skills 
  • Good organisation and administrative skills 
  • Ability to write professional reports and letters
  • Strong ability to use IT systems