Project Support Coordinator

25 November 20212021-11-25
Horley, Surrey
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Our super client, based in Horley, is looking for a Project Support Co-ordinator to complement their business.  Our client offers a fantastic range of benefits and excellent training and development opportunities to a solid career path.  Don't miss this opportunity, apply today!

Responsibilities:

  • Provide consistently helpful, efficient and courteous customer support via telephone and email a required.
  • Fully manage allocated utility installation or maintenance logs using company CRM database, actioning, reviewing and responding to all areas of individual responsibility in line with project delivery and support procedures.
  • Manage project delivery and support mailbox
  • Adherence to SLAs with prompt response to customers
  • Collate, investigate and progress all customer orders and queries through to completion
  • Report generation
  • Dealing with Supplier invoices
  • Maintain accurate notes of calls and meetings

Competencies / Skills:

  • Professional, confident and calm
  • customer focused
  • supportive and helpful team member
  • Articulate and clear communication skills
  • good telephone manner
  • Analytical capabilities
  • Intermediate knowledge of Microsoft Excel, Word and Outlook