Project Support Coordinator

28 March 20202020-03-28
Horley, Surrey
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Project Support Coordinator

Salary: £20,000 gross per annum starting salary (rising to £22,000 gross p.a. depending on performance) + benefits

Location: Horley, Surrey

Our fantastic client in Horley is seeking a Project Support Coordinator to join their team, this is an amazing opportunity to join a progression company who offers a lovely working environment. You will be required to provide an excellent standard of customer support and ensure all relevant key performance indicators are followed.


  • Fully manage allocated logs using the client’s CiRM database, actioning, reviewing and responding to all areas of individual responsibility in line with Project Delivery and Support procedures.
  • Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload.
  • Adhere to all Project Delivery and Support Service Level Agreements, processing and responding to customer emails and orders within 3 days.
  • Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge and suggesting continual improvements within the team.
  • Resolve customer queries and complaints following the Project Delivery and Support procedures, making succinct, accurate notes of all completed actions on CRM.
  • Generation and analysis of monitoring statistics
  • Generation of regular customer reports in accordance with Service Level Agreements.


Skills and experience required:

  • Ideally have previous Customer Service, Admin or similar experience.
  • Have an ability to pick up the technical nature of the business quickly
  • Be highly organised, have the ability to work under pressure and possess skills to forge long lasting relationships with customers and colleagues.
  • Be able to demonstrate good time and project management skills, have intermediate to advanced knowledge of Word, Excel and Outlook, and be articulate and professional with a good telephone manner.
  • The desire to succeed and ultimately progress.



  • Pension scheme after 3 months - current employer matching employee contribution up to 8%
  • Simplyhealth Cash Plan after passing probation at 6 months
  • Employee Assistance programmes – health, legal, counselling (through Simply Health)
  • Increasing holiday with length of service (20 days start rising to 25 days pa plus bank holidays
  • Holiday EXTRA- buy up to 5 days more holiday per year
  • Ride to work scheme, Season Ticket Loans
  • Ongoing learning & development. Career development opportunities
  • GEM Awards (Going the Extra Mile) £50 bonus
  • Refer a Friend Bonus £250 bonus
  • Company Maternity scheme
  • Inexpensive on site parking
  • Free massages
  • Subsidised Pilates on site £2.50 per session
  • Free refreshments
  • Company social activities inc Summer BBQ, Festive lunch
  • Wide range of Sports & Social Events e.g. 6-aside football, badminton, cinema/book/walking/knitting clubs