Project Support Coordinator

27 February 20232023-02-27
Horley, Surrey
Sorry, this advert is now closed. Click here to view our live vacancies.

Job Title: Project Support Coordinator - 12 month FTC

Salary: up to £24,000 + benefits

Location: Horley, Surrey

Hours: Permanent/ Mon -Fri 9am-5pm

 

Our amazing client based in Horley is seeking a Project Support Coordinator to join them. 

Responsibilities:

  • Fully manage allocated Utility installation or maintenance logs using the client’s CRM database, actioning, reviewing and responding to all areas of individual responsibility in line with Project Delivery and Support procedures.
  • Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload.
  • Adhere to all Project Delivery and Support Service Level Agreements, processing and responding to customer emails and orders within 3 days.
  • Complete allocated individual log reviews every 5 days.
  • Collate, investigate and progress all customer orders and queries through to completion.
  • Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge and suggesting continual improvements within the team.
  • Resolve customer queries and complaints following the Project Delivery and Support procedures, making succinct, accurate notes of all completed actions on CRM.
  • Generation and analysis of monitoring statistics
  • Generation of regular customer reports in accordance with Service Level Agreements.
  • Commission and distribution of SIM cards and hardware in a timely manner. Monitor and maintain stock levels and report accordingly.
  • Generating sub-contractors work files and dealing with suppliers invoices
  • Effectively manage the HH projects and the HH de-appointments through to completion.

 

 

Minimum academic qualifications required:

  • GSCE (or equivalent) Grade A-C Maths and English
  • Good passes at A level.
  • A Degree desirable, but not essential.

 

Skills and experience required:

  • Ideally have previous Customer Service, Account Management, Call centre or similar experience.
  • Have an ability to pick up the technical nature of the business quickly
  • Be highly organised, have the ability to work under pressure and possess skills to forge long lasting relationships with customers and colleagues.
  • Be able to demonstrate good time and project management skills, have intermediate to advanced knowledge of Word, Excel and Outlook, and be articulate and professional with a good telephone manner.
  • The desire to succeed and ultimately progress.

 

Benefits:

  • Pension scheme after 3 months - current employer matching employee contribution up to 8%
  • Simplyhealth Cash Plan after passing probation at 6 months
  • Employee Assistance programmes – health, legal, counselling (through Simply Health)
  • Increasing holiday with length of service (20 days start rising to 25 days pa plus bank holidays
  • Holiday EXTRA- buy up to 5 days more holiday per year
  • Ride to work scheme, Season Ticket Loans
  • Ongoing learning & development. Career development opportunities
  • GEM Awards (Going the Extra Mile) £50 bonus
  • Refer a Friend Bonus £250 bonus
  • Company Maternity scheme
  • Inexpensive on site parking
  • Free massages
  • Subsidised Pilates on site £2.50 per session
  • Free refreshments
  • Company social activities inc Summer BBQ, Festive lunch
  • Wide range of Sports & Social Events