Project Support Coordinator

27 November 20222022-11-27
Horley, Surrey
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Job Title: Project Support Coordinator

Salary: up to £24,000 + benefits

Location: Horley, Surrey/Hybrid

 

Do you want to work for a company who is not only working to improve the world we live in but also offers a fantastic working environment?  This could be the role for you!

Responsibilities include:

  • Fully manage allocated logs using the client’s CRM database, actioning, reviewing and responding to all areas of individual responsibility in line with Project Delivery and Support procedures.
  • Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload.
  • Adhere to all Project Delivery and Support Service Level Agreements, processing and responding to customer emails and orders within 3 days.
  • Complete allocated individual log reviews every 5 days.
  • Collate, investigate and progress all customer orders and queries through to completion.
  • Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge and suggesting continual improvements within the team.
  • Resolve customer queries and complaints following the Project Delivery and Support procedures, making succinct, accurate notes of all completed actions on CRM.
  • Generation and analysis of monitoring statistics
  • Generation of regular customer reports in accordance with Service Level Agreements.
  • Commission and distribution of SIM cards and hardware in a timely manner. Monitor and maintain stock levels and report accordingly.
  • Generating sub-contractors work files and dealing with suppliers invoices
  • Effectively manage the HH projects and the HH de-appointments through to completion.

 

Minimum academic qualifications required:

  • GSCE (or equivalent) Grade A-C Maths and English
  • Good passes at A level.
  • A Degree desirable, but not essential.

 

Skills and experience required:

  • Ideally have previous Customer Service, Account Management, Call centre or similar experience.
  • Have an ability to pick up the technical nature of the business quickly
  • Be highly organised, have the ability to work under pressure and possess skills to forge long lasting relationships with customers and colleagues.
  • Be able to demonstrate good time and project management skills, have intermediate to advanced knowledge of Word, Excel and Outlook, and be articulate and professional with a good telephone manner.
  • The desire to succeed and ultimately progress.

 

Benefits:

  • Pension scheme after 3 months - current employer matching employee contribution up to 8%
  • Simplyhealth Cash Plan after passing probation at 6 months
  • Employee Assistance programmes – health, legal, counselling (through Simply Health)
  • Increasing holiday with length of service (20 days start rising to 25 days pa plus bank holidays
  • Holiday EXTRA- buy up to 5 days more holiday per year
  • Ride to work scheme, Season Ticket Loans
  • Ongoing learning & development. Career development opportunities
  • GEM Awards (Going the Extra Mile) £50 bonus
  • Refer a Friend Bonus £250 bonus
  • Company Maternity scheme
  • Inexpensive on site parking
  • Free massages
  • Subsidised Pilates on site £2.50 per session
  • Free refreshments
  • Company social activities inc Summer BBQ, Festive lunch
  • Wide range of Sports & Social Events e.g. 6-aside football, badminton, cinema/book/walking/knitting clubs