Our super client based in Horley and offering hybrid working, is looking to recruit a Project Support Administrator to join their project delivery team.

Role purpose:

•   To provide proactive administrative and business support to the Project Delivery and Support team.

Main duties:

• Effectively and efficiently support the PDS team to deliver projects in time
• Proactively manage exceptions raising and customers reporting, in line with procedures
• Reviewing installers documentation and ensuring data is available on the platform.
• Deal with all allocated logs and emails within the SLAs, take ownership of prioritising workload.
• Adhere to all Project Delivery and Support Service Level Agreements, responding to customer emails within 3 days.
• Provide consistently helpful, efficient, and courteous customer support via telephone and email as required.
• Resolve customer queries and complaints following the Project Delivery and Support procedures, making succinct, accurate notes of all completed actions on CRM.
• Carry regular checks to ensure customer reports are sent to the correct recipients.
• Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary.
• Undertake methodical administration as required.
• Proactive use of telephone and follow up with emails to always maintain clear audit trail.
• Proactively liaise with and quickly build rapport with customers and suppliers.
• Participate in regular training/learning activities to maintain and develop skills and knowledge.
• Adhere to all policies, procedures and working practices.
• Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
• Any other reasonable duties as required.

Skills required:

• Articulate, professional and clear verbal communication skills.
• Present information clearly and in an engaging way.
• Good interpersonal and rapport-building abilities.
• Precise and appropriate written communication skills.
• Good telephone manner
• Good listener; can understand the needs of customers and colleagues
• Strong problem-solving and analytical abilities
• Keep up to date with advances in business area, new methods and ways of working.
• Strong administrative and organisational skills.
• Intermediate knowledge of Excel, Word and Outlook
• Confident and accurate use of departmental computer systems/databases.