Our super client based in Horley and offering hybrid working, is looking to recruit a Project Support Administrator to join their project delivery team.
Role purpose:
- To provide proactive administrative and business support to the Project Delivery and Support team.
Main duties:
- Effectively and efficiently support the PDS team to deliver projects in time
- Proactively manage exceptions raising and customers reporting, in line with procedures
- Reviewing installers documentation and ensuring data is available on the platform.
- Deal with all allocated logs and emails within the SLAs, take ownership of prioritising workload.
- Adhere to all Project Delivery and Support Service Level Agreements, responding to customer emails within 3 days.
- Provide consistently helpful, efficient, and courteous customer support via telephone and email as required.
- Resolve customer queries and complaints following the Project Delivery and Support procedures, making succinct, accurate notes of all completed actions on CRM.
- Carry regular checks to ensure customer reports are sent to the correct recipients.
- Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary.
- Undertake methodical administration as required.
- Proactive use of telephone and follow up with emails to always maintain clear audit trail.
- Proactively liaise with and quickly build rapport with customers and suppliers.
- Participate in regular training/learning activities to maintain and develop skills and knowledge.
- Adhere to all policies, procedures and working practices.
- Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
- Any other reasonable duties as required.
Skills required:
- Articulate, professional and clear verbal communication skills.
- Present information clearly and in an engaging way.
- Good interpersonal and rapport-building abilities.
- Precise and appropriate written communication skills.
- Good telephone manner
- Good listener; can understand the needs of customers and colleagues
- Strong problem-solving and analytical abilities
- Keep up to date with advances in business area, new methods and ways of working.
- Strong administrative and organisational skills.
- Intermediate knowledge of Excel, Word and Outlook
- Confident and accurate use of departmental computer systems/databases.