Project Support Administrator

02 October 20232023-10-02
Horley, Surrey
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Our super client based in Horley and offering hybrid working, is looking to recruit a Project Support Administrator to join their project delivery team.

Role purpose:

  •   To provide proactive administrative and business support to the Project Delivery and Support team.

Main duties:

  • Effectively and efficiently support the PDS team to deliver projects in time
  • Proactively manage exceptions raising and customers reporting, in line with procedures
  • Reviewing installers documentation and ensuring data is available on the platform.
  • Deal with all allocated logs and emails within the SLAs, take ownership of prioritising workload.
  • Adhere to all Project Delivery and Support Service Level Agreements, responding to customer emails within 3 days.
  • Provide consistently helpful, efficient, and courteous customer support via telephone and email as required.
  • Resolve customer queries and complaints following the Project Delivery and Support procedures, making succinct, accurate notes of all completed actions on CRM.
  • Carry regular checks to ensure customer reports are sent to the correct recipients.
  • Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary.
  • Undertake methodical administration as required.
  • Proactive use of telephone and follow up with emails to always maintain clear audit trail.
  • Proactively liaise with and quickly build rapport with customers and suppliers.
  • Participate in regular training/learning activities to maintain and develop skills and knowledge.
  • Adhere to all policies, procedures and working practices.
  • Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
  • Any other reasonable duties as required.

Skills required:

  • Articulate, professional and clear verbal communication skills.
  • Present information clearly and in an engaging way.
  • Good interpersonal and rapport-building abilities.
  • Precise and appropriate written communication skills.
  • Good telephone manner
  • Good listener; can understand the needs of customers and colleagues
  • Strong problem-solving and analytical abilities
  • Keep up to date with advances in business area, new methods and ways of working.
  • Strong administrative and organisational skills.
  • Intermediate knowledge of Excel, Word and Outlook
  • Confident and accurate use of departmental computer systems/databases.