Partner Services Co-ordinator

10 August 20222022-08-10
Leatherhead, Surrey
up to £30,000 + £5k OTE bonus
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Our fabulous client, based in Leatherhead, is looking to recruit for this lovely, varied role! If you like being a pivotal team member and can "juggle all the balls", this could be the role for you! As well as hybrid working, our client offers a great range of benefits and a great working atmosphere.

Responsibilities:

  • Manage Partner Services Inbox and queries, from Account Managers.
  • Build well established relationships with all partners within the eco-system
  • Engage with various departments around the business e.g., pre-sales to identify opportunities
  • Proactively work with sales teams to pull out new opportunities and upsell to live projectsINDIVIDUAL RESPONSIBILITIES:
  • Own Pipeline & Fee Statement calls
  • Ensuring Partner POs are received and processed every month and show accurate figures.
  • Using CRM database to track opportunities effectively and spot potential new opportunities
  • Help organise and contribute to QBRs for Partners.
  • Managing feedback from Account managers and our customers directly, building customer success stories where possible
  • Owning new partner set up process, ensuring all relevant documentation is complete and signed liaising with the legal team.
  • Help monitor performance for all Partners against their targets and forecast with the Partner-Eco system manager.
  • Arranging on-site partner visits, engaging with sales
  • Prepare content for the Company newsletter and liaise with Partners for both internal and External content.
  • Update Intranet page / Partner Zone when necessary
  • Managing Opportunity Registration (BORF) process start to end
  • Be able to pull data from various systems within the company e.g., forecasting against target
  • Liaising with other internal departments such as Marketing and Tenders team
  • Provide cover for the Consultancy team where A/L is taken.

Required attributes:

 

  • Organised individual with excellent time management
  • Accuracy & Attention to detail & copes well under pressure
  • Good level of customer service skills essential
  • Good inter-personal skills essential
  • Team player
  • Loyal, motivated & proactive