Part-Time Customer Experience Executive / Administrative Assistant

• Monday to Friday – 10-3pm –Flexible hours will be considered if necessary.

• Location: Dorking, RH4 1HJ (with an optional remote working one day per week)

• Part-time (25 hours per week)

Benefits:

• Salary - £23,000 pro rata

• Exciting company events

• Pension plan

• Employee discounts on our fantastic products

• Optional hybrid working (remote one day a week)

• Sick pay

Role Overview:

As a Customer Experience Executive/Administrative Assistant, you’ll play a key role in delivering

exceptional customer service. Using your communication skills and attention to detail, you’ll

address customer queries across various channels (email, phone, live chat), resolve issues

efficiently, and assist with website administration.

Duties/Responsibilities

• Customer Management: Engage with customers across multiple channels, including

email, phone, and live chat, while ensuring smooth order management.

• Administrative Assistance: Support the marketing team with platform updates and

assist with various tasks within the customer experience and marketing departments.

• Reporting: Help manage performance reports, offering insights to drive improvements.

• Collaborate: Work closely with internal teams to ensure a frictionless customer journey.

• Solve Problems: Efficiently address and resolve customer issues, turning challenges

into opportunities.

Essential Skills & Knowledge

• Experience engaging with customers in person or online

• Proficiency with Microsoft 365

• Fluent in both written and spoken English

• Experience in a multi-channel customer service role (email, phone, live chat)

• Familiarity with platforms like Zendesk, Gorgias, or similar customer service tools

• Experience with Shopify or other similar e-commerce platforms

Personal Qualities

• A hands-on, can-do attitude with a passion for problem-solving

• Quick-thinking and adaptable, able to navigate fast-paced situations with ease

• Proactive and resourceful, able to multitask and prioritise effectively

• Strong attention to detail, ensuring nothing slips through the cracks

• A confident communicator who thrives on collaboration and teamwork

• Excited to work in a small, fast-paced, and ever-changing company environment