Operations Support Administrator

25 May 20222022-05-25
Leatherhead, Surrey
£20,425
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Our client is a leader in their field.  With great offices in central Leatherhead and offering many superb benefits, they are looking to recruit an Operations Support Administrator to support their Fulfilment Operations Team.  If you are customer focused, with good all round administrative skills and you are seeking the next step in your career, please apply today.

Role Responsibilities:

  • Offering Vital Administrative Support including responding to customer queries, populating industry standard templates, maintaining trackers, validating documentation in line with industry standards.
  • Building Strong Relationships through effective communication with the Company's customers and internal stakeholders across all correspondence via email, telephone and meetings (virtual or otherwise). Striving towards the Company's strategic goals and the ability to go the extra mile to ensure a customer’s needs are met and exceeded.
  • Contributing Performance Data in daily team meetings to aid the measure of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as needed.
  • Demonstrating Ownership of Core Processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc).
  • Accountability for Personal Development by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfill responsibilities.
  • Maintaining a Strong Team Brand Image across all internal and external communications, including behaviour and conduct in the office, striving to demonstrate the Company's key values and support a positive reputation individually and as a team.

Essential attributes:

  • Good communicator across all channels
  • General knowledge and experience of Microsoft Office package
  • Good numeracy and grammatical skills
  • Attention to detail
  • Good team worker
  • Great organisation skills