Operations Administrator
📍 Dorking
💷 Salary: Competitive + structured 2-year milestone progression scheme
Are you looking to build a long-term career within insurance and financial services?
We’re recruiting for a Trainee Policy Operations Technician to join a growing team in Dorking. This is an excellent opportunity for someone with strong administration and customer service skills who wants to develop specialist knowledge within the insurance sector.
You’ll receive full training and work closely with experienced colleagues while learning the processes and systems involved in the handling and administration of insurance policies.
The Role
You’ll support the day-to-day administration of insurance policies while delivering a professional and efficient service to customers, intermediaries and third parties.
Responsibilities will include:
- Processing insurance policy administration accurately and efficiently
- Managing new business, mid-term adjustments, renewals, cancellations and lapses
- Responding to customer and intermediary enquiries via telephone, email and live chat
- Handling incoming and outgoing calls professionally
- Investigating and resolving policy and workflow queries
- Supporting policy validation and operational administration processes
- Managing your own workload to agreed deadlines and service standards
- Working collaboratively across departments to ensure excellent customer outcomes
What We’re Looking For
- Previous office-based administration experience
- Confident telephone manner and professional communication skills
- Strong customer service experience
- Comfortable working in a fast-paced environment
- Good organisational and prioritisation skills
- Excellent attention to detail and accuracy
- Ability to learn new systems and processes quickly
- Positive attitude with a flexible and team-focused approach
Key Competencies
- Planning and organisation
- Teamwork
- Self-development and willingness to learn
- Customer service excellence
- Communication skills
- Reliability and accountability
What’s On Offer
- Structured 2-year milestone progression scheme with regular performance reviews every 4 months
- Opportunity for salary progression and additional rewards based on performance
- Full training and long-term career development
- Supportive and collaborative working environment
If you’re looking to start or develop your career in insurance operations and enjoy delivering excellent service, we’d love to hear from you.
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