£25.5k plus benefits
Epsom/ Hybrid Working
Our client’s mission is to empower customers to reduce their energy costs and carbon footprint.
The purpose of this role is to be part of the team responsible for tracking their energy meters. You will maintain the meter ‘asset’ data that underpins their portfolio, while helping resolve enquiries that come in from our fantastic customers and colleagues.
It is an exciting time to join the team – right at the start of a push for growth in existing services and into several new areas, such as electric vehicle charging points and net zero road mapping.
To be successful, you will enjoy working with data and MS Excel, be able to turn data into stories, proactive and curious, as well as customer focused. Of course, it will also help if you’re passionate about the environment and helping people save on their energy costs – like they are!
Responsibilities & Accountabilities
Ensure metering databases and registers are up to date and accurate. Perform routine reconciliations against information held in industry databases, problem solving any mismatches that arise.
Assist in the production of routine departmental KPI reports and Management Information for the senior management team.
Monitor the removal of our meters and liaise with the companies that remove them to ensure that our meter (or the value of it) is recovered.
Collaborate with clients and internal teams to deliver a first-class metering service
Manage our central queries mailbox as part of the team, taking ownership to resolve all query types within our standard timescales, escalating them as required.
Resolve complex queries, that involve analysing data, reviewing audit trails and liaising with Suppliers, Account Managers, software providers, and other internal teams.
Support colleagues and proactively share knowledge to ensure the continuity of good quality service.
Challenge us and support in the creation and review procedures to ensure we are always improving the services we provide.