New Advert

14 November 20222022-11-14
Epsom, Surrey
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£25.5k plus benefits

Epsom/ Hybrid Working


Our client’s mission is to empower customers to reduce their energy costs and carbon footprint.

The purpose of this role is to be part of the team responsible for tracking their energy meters. You will maintain the meter ‘asset’ data that underpins their portfolio, while helping resolve enquiries that come in from our fantastic customers and colleagues.

It is an exciting time to join the team – right at the start of a push for growth in existing services and into several new areas, such as electric vehicle charging points and net zero road mapping.

To be successful, you will enjoy working with data and MS Excel, be able to turn data into stories, proactive and curious, as well as customer focused. Of course, it will also help if you’re passionate about the environment and helping people save on their energy costs – like they are!


Responsibilities & Accountabilities




**Ensure metering databases and registers are up to date and accurate. Perform routine reconciliations against information held in industry databases, problem solving any mismatches that arise.

*Assist in the production of routine departmental KPI reports and Management Information for the senior management team.

*Monitor the removal of our meters and liaise with the companies that remove them to ensure that our meter (or the value of it) is recovered.


Collaborate with clients and internal teams to deliver a first-class metering service

*Manage our central queries mailbox as part of the team, taking ownership to resolve all query types within our standard timescales, escalating them as required.

*Resolve complex queries, that involve analysing data, reviewing audit trails and liaising with Suppliers, Account Managers, software providers, and other internal teams.

*Support colleagues and proactively share knowledge to ensure the continuity of good quality service.

*Challenge us and support in the creation and review procedures to ensure we are always improving the services we provide.



Technical Skills & Knowledge required:

  • Analytical ability, particularly able to work with and analyse data in Excel.
  • Strong problem-solver.
  • Great knowledge of Excel, and Outlook.
  • Willingness and ability to develop new IT and analytical skills.
  • Keep up to date with advances in business area, new methods and ways of working.
  • Strong administrative and organisational skills.
  • Full training will be provided – requiring an ability to complete the training program within defined timescales.



  • Curious, particularly in solving data related problems.
  • Turns complex data in to simple, actionable stories.
  • Proactive and diligent in closing out a range of different enquiries.
  • Customer focused – personable and warm in solving problems.
  • Deliver a high volume of quality work on time.
  • Strive to get things right first time.
  • Have a good attention to detail and prioritise work well.
  • Consistently professional, confident, and calm even in challenging situations.
  • Demonstrate a customer focused consultative approach and an expectation of others to do likewise.
  • Be a supportive and helpful team player with a flexible and positive attitude.
  • Proactively share knowledge, skills, and experience with others to increase team performance.
  • Strive to meet objectives and improve performance.
  • Work effectively and responsibly without close supervision.
  • Reflect and evaluate own performance to identify areas for improvement; maintain a learning and development plan.


Communication & Interpersonal Skills:

  • Articulate, professional, and clear verbal communication skills.
  • Present information clearly and in an engaging way.
  • Good interpersonal and rapport-building abilities.
  • Have precise and appropriate written communication skills.
  • Good telephone manner.
  • Good listener; can understand the needs of customers and colleagues.



Performance Measurement







Your performance and development in the role will be discussed with you in regular review meetings, feedback will be considered from line managers, other selected managers, colleagues, third parties and stakeholders (both internal and external) as appropriate.

This job profile including reporting lines and job title will be reviewed regularly and will be changed as and when necessary, in accordance with business requirements.