Our client who are rapidly growing and due to their success is looking to add to their team. They work in a dynamic and innovate environment where they have an astounding reputation for their customer obsession.

They offer an exciting, progressive, challenging and supportive working environment, for people who are hardworking, passionate and creative, and want to grow with us.

Purpose of the role:

• The key account executive is required to provide an outstanding round the clock customer service to their Third-party relationships, through fully rostered shifts and high calibre engineers that are motivated to add value to clients during their shifts.
• To quickly fulfil the engineer resource demands of their client with quality, committed, experienced and hardworking engineers.
• To ensure supplied engineers adhere to legal, regulated requirements and contract obligations  

Your responsibilities:

• To deliver outstanding service, through core behaviours, high quality training and team commitment.
• Achieve and exceed all targeted service levels and performance metrics that are associated with the Third-party relationship.
• Manage the scheduling of all engineers under the contract ensuring 99%+ cover of competent engineers.
• Continuously look for and implement improvements to the Customer and Engineer experience.
• Constantly develop your knowledge & skills.
• Identify opportunities that grow and develop the Third-Party Arrangement’s long-term relationship.
• Ensure all onboarding and Engineer polices and procedures are adhered to.

Skills and Knowledge:

• Ability to work collaboratively with internal and external people.
• Resilient and highly adaptable.
• High degree of drive and self-motivation to achieve set goals.
• Quality focused and measured, with the ability to drive improvement processes
• Demonstrable experience of working with a fast-paced and demanding client.
• Proven track record of delivering outstanding customer service.