Junior Airtime Administrator
Redhill, Surrey | Full-time

Our client, a well-established global satellite communications provider based in Redhill, is looking for a
Junior Airtime Administrator to join their Airtime team.

This is a great entry point into a specialist telecoms function, working closely with the Airtime team to
understand the company's products and services, and how they apply to billing across internal and
external customers.

What you'll be doing
• Using internal and third-party systems to manage provisioning orders, customer accounts, billing
profiles and rates
• Processing internal and external requests for activations, deactivations and package changes,
ensuring any Early Termination Fees are advised
• Supporting the monthly billing cycle, including provisioning checks and housekeeping of any errors
or unprocessed orders
• Validating invoices before approval and issuing final invoices to customers
• Managing queries through to resolution within a suitable timeframe
• Handling assigned tickets through the Freshdesk queue to timely resolution
• Processing prepay voucher sales orders, invoices and delivery of vouchers/pins
• Liaising with other departments to ensure processes are completed accurately and on time

What we're looking for
• A good level of secondary education
• Strong numerical skills
• Good interpersonal skills and a team player attitude
• Excellent attention to detail
• Self-motivated, with a genuine drive to learn
• Good computer skills, including Microsoft Excel and Word
• Flexible and trustworthy approach to work

If this sounds like you, we'd love to hear from you. Apply today, or get in touch for a confidential chat
about the role.

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