The role

To provide excellent standard of technical assistance within the business and ensure all Technical Division key performance indicators are followed and relevant Technology Divisional objectives are met.

Key responsibilities & accountabilities

• See that ID Setups are done to a high standard of accuracy.
• Help to maintain accurate data in our systems.
• Ensure scripts run as expected and be able to troubleshoot basic errors.
• Provide technical support of software systems to other teams as necessary.
• Liaise with other departments when required to understand and solve technical issues.
• Document and keep our Procedures up to date.
• Participate in regular training/ learning activities to maintain and develop skills and knowledge.
• Adhere to all policies, procedures and working practices
• Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
• Any other reasonable duties as required.

What you’ll bring

Behaviours:

• Consistently professional, confident and calm even in challenging situations.
• Demonstrate a customer focused approach; and an expectation of others to do likewise.
• Supportive and helpful team player with a flexible and positive attitude.
• Proactively share knowledge, skills and experience with others to increase team performance.
• Deliver a high volume of quality work on time.
• Strive to get things right first time.
• Strive to meet objectives and improve performance.
• Highly organised with good attention to detail
• Prioritise work well
• Work effectively and responsibly without close supervision.
• Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.

Communication & Interpersonal Skills:

• Articulate, professional and clear verbal communication skills. 
• Present information clearly and in an engaging way.
• Good interpersonal and rapport-building abilities.
• Precise and appropriate written communication skills.
• Good telephone manner
• Good listener; can understand the needs of customers and colleagues

Technical Skills & Knowledge

• Strong problem-solving and analytical abilities
• Keep up to date with advances in business area, new methods and ways of working.
• Strong administrative and organisational skills.
• Intermediate knowledge of Excel, Word and Outlook.
• Confident and accurate use of departmental computer systems/databases.