Title

IT Network Administrator

Salary

£26k

Bonus – up to 8% discretionary

Pension – 5% employer; 3% employee (option to contribute up to 25%)

PMI – single

Holiday – 23 days

Access to exclusive employee discounts via MyRewards

Role Context

The company’s IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst.  Core services are being moved to Microsoft’s Cloud alongside a Change programme of Digital Transformation implementing Microsoft Dynamics. 

This role is highly visible across all internal areas of the business, as well as having interaction with external parties.

Role Purpose

Support the delivery of effective day to day operational IT and communications services across the organisation.  

Key Accountabilities

• Day-to-day fault analysis and troubleshooting
• Installing, configuring and licencing software
• Setting up new hardware
• Network patching
• Determining requirements for joiners and completing the full new user set up, including user induction. 
• Closing down leaver accounts
• Providing technical support to staff in the use of their computers, mobile devices and installed software
• Logging and responding to IT support requests from staff
• Assisting with backup and DR processes
• Raising issues with third-party service providers, e.g. managed firewall services, software developers & ISPs
• Maintenance of departmental documentation

Person Specification

Essential

• Familiarity with a Microsoft domain environment
• Understanding and experience of Windows Active Directory; adding users to group, assigning permissions
• Experience supporting users with Windows10 and Microsoft Office 365
• Experience with managing Microsoft 365 environment

IT Skills in any of the following would be advantageous:

• Experience with Dynamics 365
• Experience of working with ISO 27001, information security standard
• Experience supporting mobile devices on Intune MDM
• Microsoft PowerPlatform
• Powershell, Sharepoint, Teams

Personal

• Demonstrated team player (particularly in a small team)
• Good problem-solving skills
• Good organisational skills
• Flexibility and ability to prioritise changing workloads
• Excellent communication and inter-personal skills
• Ability to use own initiative
• Ability to manage time effectively
• Accuracy and attention to detail
• Approachable manner