IT Support Engineer - Networking Focus

Salary: £28,500 | Full-time | UK-based

Are you an IT support professional with a passion for networking? This is a great opportunity to join a well-established technology and communications business where networking sits at the heart of what you do and where you’ll have the chance to develop your skills across a broad range of infrastructure and connectivity solutions.

The Role

As an IT Support Engineer, you’ll be the primary point of contact for customers experiencing connectivity and network issues. Working within a busy service desk environment, you’ll take ownership of tickets from first contact through to resolution; troubleshooting LAN/WAN faults, VPN issues, firewall queries and wireless connectivity problems, as well as supporting clients across a wider range of managed IT services.

You’ll work within agreed SLAs, maintain accurate documentation, and liaise with third-party suppliers where needed. It’s a varied, hands-on role that will expose you to switching, routing, VLANs, subnetting, network monitoring tools and more, ideal for someone who wants to deepen their networking knowledge in a commercial environment.

Key Responsibilities

• Troubleshoot and resolve network connectivity issues, including LAN, WAN, VPN, Wi-Fi and firewall faults
• Manage and prioritise tickets through to resolution, meeting individual and team SLA targets
• Monitor network infrastructure using tools such as PRTG, Auvik or similar SNMP solutions
• Support clients with Windows desktop and server environments alongside network-related queries
• Maintain clear and accurate documentation of issues, fixes and client infrastructure
• Liaise with third-party vendors and escalate where appropriate
• Contribute to service improvement and share knowledge across the team

What We’re Looking For

• At least 1 year of helpdesk or IT support experience
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, subnetting and the OSI model
• Hands-on experience troubleshooting LAN/WAN, VPN and Wi-Fi connectivity issues
• Familiarity with network monitoring tools (PRTG, Auvik or similar)
• Experience with Windows 10/11, Windows Server and Active Directory
• Working knowledge of firewalls and network security principles
• CompTIA Network+ or CCNA (or working towards) — desirable but not essential
• Strong communication skills and a customer-focused approach

The Package

• £28,500 salary
• Company pension scheme
• Private healthcare
• Life insurance
• Real scope to grow and develop your networking career within an established technology business

Specialist Recruit is an independent recruitment agency specialising in permanent commercial placements across Surrey and West Sussex. We act as an Employment Business. Applicants must be eligible to work in the UK. Due to the volume of applications we receive, we are only able to respond to successful candidates within five working days. Your data will be held in line with GDPR and our privacy policy.