Independent Living Officer

27 November 20242024-11-27
Leatherhead, Surrey

Individual Living Officer

Role – 28 hours per week

Type – Temp (FTC ending 31/3/2025)

Our lovely client in Leatherhead is seeking an Independent Living Officer to join them on a 4 month FTC.  The ideal candidate will live in Leatherhead, Epsom or Woking area and be available at short notice.

Previous housing or public sector experience is essential for this role. as it being a car owner/driver.

Duties will include:

 Manage a designated number of IL schemes and attend each one at least once a week

 Induct new residents to the scheme

 Carry out weekly welfare calls via a home visit, meeting at a scheme office, intercom, phone call or text unless a resident opts for ‘no contact.’ Encourage contact methods that allow us to best assess the resident’s wellbeing

 Contact the resident outside the agreed contact methods if any welfare concerns have emerged

 Keep up to date information about residents’ mobility issues affecting their ability to evacuate in the ‘emergency key safe’

Person Specification

Qualifications

 5 GCSEs, Grades A-C, including English & Maths or equivalent (desirable)

Knowledge & Experience

 At least 2 years of experience working in a public sector or commercial setting (desirable)

 Managing older persons housing, tenancies and communities and undertaking tenancy management actions (desirable)

 Engaging with residents, offering creative solutions and ensuring residents’ voices are heard (desirable)

 Involving residents and managing an estate (desirable)

  Knowledge of housing and associated legislation including Health and Safety

(desirable)

 Working with a diverse customer base and addressing individual need  Dealing with complaints and finding innovative solutions (desirable)

  Supporting residents with low-level and complex ASB cases (desirable)

 

Skills & Values

  Ability to plan, organise and prioritise workload

  Work remotely and manage time while out and about

 Ability to use initiative, problem solve and respond proactively to issues and concerns  Excellent communication skills (verbal and written)

  Ability to foster effective relationships internally and externally

  Aptitude for IT and in particular Office 365 and housing management software  Ability to analyse data

 Passionate about service delivery  Deadline focused

 Flexible and adaptable with positive “can do” attitude  A strong sense of integrity

 Self-motivated and a team player

 Able to ‘live’ the organisation’s values