Individual Living Officer
Role – 28 hours per week
Type – Temp (FTC ending 31/3/2025)
Our lovely client in Leatherhead is seeking an Independent Living Officer to join them on a 4 month FTC. The ideal candidate will live in Leatherhead, Epsom or Woking area and be available at short notice.
Previous housing or public sector experience is essential for this role. as it being a car owner/driver.
Duties will include:
Manage a designated number of IL schemes and attend each one at least once a week
Induct new residents to the scheme
Carry out weekly welfare calls via a home visit, meeting at a scheme office, intercom, phone call or text unless a resident opts for ‘no contact.’ Encourage contact methods that allow us to best assess the resident’s wellbeing
Contact the resident outside the agreed contact methods if any welfare concerns have emerged
Keep up to date information about residents’ mobility issues affecting their ability to evacuate in the ‘emergency key safe’
Person Specification
Qualifications
5 GCSEs, Grades A-C, including English & Maths or equivalent (desirable)
Knowledge & Experience
At least 2 years of experience working in a public sector or commercial setting (desirable)
Managing older persons housing, tenancies and communities and undertaking tenancy management actions (desirable)
Engaging with residents, offering creative solutions and ensuring residents’ voices are heard (desirable)
Involving residents and managing an estate (desirable)
Knowledge of housing and associated legislation including Health and Safety
(desirable)
Working with a diverse customer base and addressing individual need Dealing with complaints and finding innovative solutions (desirable)
Supporting residents with low-level and complex ASB cases (desirable)
Skills & Values
Ability to plan, organise and prioritise workload
Work remotely and manage time while out and about
Ability to use initiative, problem solve and respond proactively to issues and concerns Excellent communication skills (verbal and written)
Ability to foster effective relationships internally and externally
Aptitude for IT and in particular Office 365 and housing management software Ability to analyse data
Passionate about service delivery Deadline focused
Flexible and adaptable with positive “can do” attitude A strong sense of integrity
Self-motivated and a team player
Able to ‘live’ the organisation’s values