Escalations Engineer - £22-26k - Dorking 

Do you have good problem solving abilities? Our client are seeking an Escalation Engineer to join their friendly team.

As part of the Technical Support Team you will have responsibility for the following:

• Troubleshooting IT issues and handling service requests by telephone, email, remote access and occasional on-site visits.
• Proactive monitoring of systems using a variety of tools.
• Helping to improve company systems, procedures and knowledge.

The right candidate will have:

• Previous helpdesk or service desk experience
• A polite and friendly telephone manner
• Good technical knowledge

Please note a consultant at Specialist Recruit will be in touch with you regarding your application should you be suitable for the role.

Please be aware that under the requirements of the General Data Protection Regulations, (GDPR), May 2018, in applying for this position either by way of your initial CV submission and/or subsequent Registration Interview you, the "Data Subject/Candidate", will be supplying Specialist Recruit International Ltd with "Personal Sensitive Data". Full details of how our agency complies with the new GDPR legislation can be found on our website and will be confirmed upon registration.