Our lovely client in Hersham who offer a fantastic working environment and lots of long term development is looking for a Tier 1 IT Support Engineer to join their team. This role is perfect for someone who is keen to start their IT career, loves technology and wants to learn. Ideally you will have had some customer service experience and it is essential you have a good telephone manner.
You will be the first point of contact for a large percentage of their customers and your main job will be troubleshooting and assisting customers with any issues raised against products they support. The role will not be highly technical to begin with but there is very large scope for growth over time.
Responsibilities
- Provide L1 Support across a wide range of I.T. disciplines Follow Incident and Problem management principles
- Provide world-class customer service and call handling
- Training and mentoring of team members in Service Desk roles
- Own incidents and problems throughout their lifecycle in line with the ITIL model
- Regularly update customers on their own open tickets
- Adhere to best practice and procedures when logging and managing tickers throughout the lifecycle
- Obtain and maintain certifications as outlined by your line manager
Skills & Experience
- Keen interest or knowledge of IT and technology
- Ability to work to deadlines
- Technical, analytical, interpersonal and organisational skills
- Have an ability to work in a team and independently
- ITIL awareness (preferred, not essential)
- Strong attention to detail
- Fluent written and verbal communication skills
- Have an enthusiasm and willingness to learn and a positive “can do” approach
- Self-motivated
- Enjoy working from the office and customer sites
- Like working in a friendly fast-paced environment
- Love to learn and work with exciting new technologies
Additional Staff Benefits
- Subsidised onsite Nuffield Health Gym
- Subsidised Café and Canteen
- Free onsite parking
- In office entertainment - drinks fridge, pinball machine, TV, kitchen facilities, lounge area
- Half day on birthdays
- Private healthcare
- Life insurance
- Employee pension scheme
- Company incentives