KEY RESPONSIBILITIES:
|
- To ensure all client SLA’s are upheld
|
- Perform all operational procedures to support Account Managers and Sales Teams
|
- Manage workload to ensure deadlines are met and customer expectations are met / exceeded
|
- To ensure customers are in receipt of the necessary tools and information in a timely fashion
|
- Generation of incremental business opportunities through strong customer relationships
|
|
INDIVIDUAL RESPONSIBILITIES:
|
- Regular liaison with purchasing level contacts with our customers organisations & building relationships son a day to day basis
|
- Regular liaison with other internal teams (Purchasing, Accounts, Microsoft Operations Team, Sales Specialist Teams)
|
- Ensure Vendor pricelists and back order reports are distributed in advance of effective date
|
- Create, track and follow up on all quotations and manage / notify customers of all contractual and non-contractual renewals
|
- To advise customers on licensing procedures
|
- Take responsibility for all basic customer queries and escalate anything more complex where required and ensure a timely resolution
|
- Provide cover for aligned Account Managers and members of the team as necessary
|
- Compile and distribute monthly License Statements where required
|
- Attend customer review meetings and perform operational health checks on a regular basis
|
- Complete operational tasks across all vendors including notification of scheduled billings and supply monthly customised usage reports
|
- Ensure all outstanding orders are invoiced at the end of each month
|
- Provide training for customers on vendor portals and management of these and any associated benefits
|
- Distribute and follow up on all database alerts such as compliance and agreement expiry notifications
|
- Management of Customer Relationship Management System (CRM) for aligned accounts
|