Customer Success Manager

12 December 20222022-12-12
Reading, Berkshire
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Are you a passionate, curious, ambitious, and competitive individual looking to join an established high growth commercial team? This role might be for you.

You will be joining a strong, talented team who are deeply passionate about making a positive impact on people’s lives through education and technology. We have incredible investors, partners, customers, advocates, and ambitions...which is where you come in. Our future success(es) will rely on the continuation of that momentum – of which our ability to find, attract, and retain exceptional people (whilst retaining our strong culture and values) will be paramount.

Benefits: Great colleagues (personally and professionally) Brand new HQ in Reading, 2 minutes’ walk from Reading station

Flexible working – home and office

Competitive salary and commission plan

25 days annual leave

Culture of continuous learning and development

Opportunity to progress your career

About the role:

Our client is looking for a Customer Success Manager to join their growing Customer Success team, providing an opportunity to work with a wide range of our corporate clients.

The right candidate will be interested in continuing a progressing career in a commercially focussed role where the opportunity to nurture relationships across your customer base is front and centre of your working week. You are a self-starter with exceptional communication skills and can expertly demonstrate the value you bring to your customers. With the support of the Director of Customer Success & Retention, you will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities. You will be a master of the customer success discipline.

You will liaise with cross-functional, global internal teams (including professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the company’s renewal process.

You need to be customer-oriented with a drive to achieve goals and maintain a great customer experience. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs.