Customer Success Manager

22 June 20222022-06-22
Reading, Berkshire
£40,000-£50,000 plus bonus
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Our client is an extremely successful EdTech company, based in Reading but offering hybrid working.  Due to their ongoing success and expansion, they are looking to recruit a Customer Success Manager to complement and help grow their team. If You are interested in continuing a progressive career in a commercially focussed role where the opportunity to nurture relationships across your customer base is front and centre of your working week and you are a self-starter with exceptional communication skills and can expertly demonstrate the value you bring to your customers, then they would like to hear from you.

Benefits:

  • Great colleagues (personally and professionally)

  • Brand new HQ in Reading, 2 minutes’ walk from Reading station

  • Flexible working – home and office

  • Competitive salary and commission plan

  • 25 days annual leave

  • Culture of continuous learning and development

  • Opportunity to progress your career

​​​​​​​Primary job responsibilities include:

  • Work with assigned portfolio of customers to provide product solutions, develop new business, and to ensure customer satisfaction

  • Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships

  • Manage multiple projects simultaneously while interfacing with different internal and external stakeholders

  • Reflect the very best of our company to your customers

Skills and Experience:

  • At least 5 years of Customer Success/Sales experience managing customers through success planning, retention and growth

  • Ambition to forge a career in a senior commercial role within a growing private equity backed business

  • Willingness to learn new skills in customer success, sales, negotiation and contracting

  • Ambition to move up in the business is fully supported as opportunities to develop will increase as the business grows

  • Strong presentation and communication skills

  • Autonomous attitude and ability to work well unsupervised (you do not require, or like, micro-management).

  • Competent IT skills. Proficient in CRM/MS Excel / Word / Power Point / LinkedIn