Our client is an extremely successful EdTech company, based in Reading but offering hybrid working.  Due to their ongoing success and expansion, they are looking to recruit a Customer Success Manager to complement and help grow their team. If You are interested in continuing a progressive career in a commercially focussed role where the opportunity to nurture relationships across your customer base is front and centre of your working week and you are a self-starter with exceptional communication skills and can expertly demonstrate the value you bring to your customers, then they would like to hear from you.

Benefits:

• Great colleagues (personally and professionally)

• Brand new HQ in Reading, 2 minutes’ walk from Reading station

• Flexible working – home and office

• Competitive salary and commission plan

• 25 days annual leave

• Culture of continuous learning and development

• Opportunity to progress your career

​​​​​​​Primary job responsibilities include:

• Work with assigned portfolio of customers to provide product solutions, develop new business, and to ensure customer satisfaction

• Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships

• Manage multiple projects simultaneously while interfacing with different internal and external stakeholders

• Reflect the very best of our company to your customers

Skills and Experience:

• At least 5 years of Customer Success/Sales experience managing customers through success planning, retention and growth

• Ambition to forge a career in a senior commercial role within a growing private equity backed business

• Willingness to learn new skills in customer success, sales, negotiation and contracting

• Ambition to move up in the business is fully supported as opportunities to develop will increase as the business grows

• Strong presentation and communication skills

• Autonomous attitude and ability to work well unsupervised (you do not require, or like, micro-management).

• Competent IT skills. Proficient in CRM/MS Excel / Word / Power Point / LinkedIn