Customer Service Coordinator

14 February 20242024-02-14
Reigate, Surrey

Customer Service Advisor Coordinator

 

Salary: £22,000 - £28,000p.a. dependant on experience

 

  • Location: Sidlow, Reigate
  • Hours: 8am – 6pm Monday to Friday (and every other Saturday morning once training completed)
  • Individuals MUST be a car driver / owner

 
Our client are looking for a confident and professional Customer Service Coordinator, to join their friendly team in Reigate.
 
In this role, you will work alongside a supportive team and be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for service, maintenance or repair work.
 
The Role:

 

  • Listening and documenting customers car problems and passing the information to the technicians
  • Consulting with the technicians about repairs and possible alternatives to expensive work
  • Answering questions about service outcomes
  • Liaising with customers and technicians to schedule car check-ups and service appointments
  • Estimating car repair costs and the time it will take for repairs to be completed

 
Your Experience:

 

  • The successful individual will have strong communication skills and deliver the highest level of customer service at all times.
  • Current or recent experience within the Automotive industry would be highly advantageous, however, not essential.
  • Strong organisational skills