Customer Service Advisor

19 June 20232023-06-19
Dorking, Surrey
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This is an exciting opportunity to work as part of a small customer services team at one of the UK’s largest business in their field. This is a busy and demanding role that will see you managing the customer’s journey end-to-end. Your role will be key in ensuring all our customers have an outstanding experience shopping with us.


Answering customer phone calls, handling customer emails, dealing with complaints, responding to reviews, and performing several administrative tasks. You will act as a point of contact for multiple internal and external team members, and you’ll need the organisational and communication skills to manage relationships successfully and efficiently with our warehouse, suppliers, 3PL, couriers, payment providers, tech partners, internal team members (ecommerce and store) and customers.


They are looking for a well organised, bright, enthusiastic person with great written and verbal communication skills that is happy working alone and as part of a team.


You will need to be a fast learner with the ability to handle multiple systems and use your initiative to navigate complicated customer queries. Being able to multitask and manage your workload effectively to work in the most efficient way is a must.


You must be proficient in all Microsoft packages including excel, have experience working in an office environment and be confident talking on the phone.


Previous experience in a customer services environment with a knowledge of consumer rights would be an advantage.


What the role offers

This role offers flexible working, allowing you to work from home part of the time. 3 days per week mandatory office attendance is required. This is subject to change any time at the discretion of the management team.


Standard Hours Monday – Friday 9am – 530pm


All training required will be provided to you and you’ll benefit from a competitive salary, company discounts, perks, life insurance, and more.




Key Accountabilities and Responsibilities

  • Responding to customer emails
  • Answering customer enquiries by phone
  • Handling complaints
  • Working closely with all internal departments and external suppliers
  • Writing review responses
  • Taking part in peak period planning, and acting as a point of contact for temporary members of the team
  • General administration tasks
  • Reporting on customer issues