Customer Service Advisor

23 January 20232023-01-23
Dorking, Surrey
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Our lovely clients, who are big believers that It’s what’s inside that counts. This means they celebrate good people who do great things! Are seeking a Customer Service Advisor to join their busy and friendly team.

They’re a fast-growing company full of fun, talented & ambitious people, and they’re on the hunt for more to join them.

Our client has a flexible approach to hybrid working. Their HQ is based in Dorking, Surrey.

This is an excellent entry level opportunity with great progression potential.

Main duties include:

  • Responsible for helping with the smooth sailing of day-to-day customer care, making sure that customer issues are resolved and escalated in a timely and respectful manner
  • Responsible for the execution of the Company’s customer care policies
  • Keep the phones answered, ensure the emails are responded to, and keep the chat-desk chatting away, being sure to call for backup from the team when things get busy
  • Work with the logistics and warehouse teams to process returns and correct any issues with customer orders and shipping
  • Support with the implementation of new processes and technology in the continuously improving Customer Care Team

Essential Skills & Knowledge

  • Hands on experience interacting with customers and solving their problems on a daily basis in a fast-moving environment is essential for success in this role
  • People skills: The ability to understand the subtext to what someone is saying without them saying it is absolutely critical.
  • Fluent in written and spoken English
  • Proficiency in Microsoft Office

Personal Qualities

  • A hands-on, can-do attitude
  • A natural desire to help people and do the right thing
  • A natural-born people person, who relishes in the opportunity to take a customer from angry to amazed in the shortest path possible
  • The ability to adapt quickly to changing circumstances, while staying cool as a cucumber
  • A team player who believes if you are not over-communicating then you are under-communicating
  • Keen attention to detial. You spotted that typo, and you knew it was probably intentional.
  • A quick thinker who can spot problems, find solutions, and communicate them to a team within the blink of an eye
  • Curious in nature and always looking to question, learn, and look for better ways to do things
  • You relish working in a small company with a fast paced and high-pressured environment
  • Proactive, confident, coupled with strong verbal and written skills
  • You are personable, fun, and appreciate that being part of a team is about more than getting the job done