This is an exciting opportunity to work as part of a small customer services team at one of the UK’s largest gifting retailers. This is a busy and demanding role that will see you managing the customer’s journey end-to-end. Your role will be key in ensuring all our customers have an outstanding experience shopping with us.
Answering customer phone calls, handling customer emails, dealing with complaints, responding to reviews, and performing several administrative tasks. You will act as a point of contact for multiple internal and external team members, and you’ll need the organisational and communication skills to manage relationships successfully and efficiently with our warehouse, suppliers, 3PL, couriers, payment providers, tech partners, internal team members (ecommerce and store) and customers.
This position will be covering our peak period (November, December, and January) during this time we take on additional customer service team members. Along with the Customer Services Manager, you will act as an escalation point for this wider team.
This role is office based at our Head office in Dorking, Surrey.
Standard working hours are Monday – Friday 9am – 530pm
All training required will be provided to you.