Customer Service Administrator

25 November 20202020-11-25
Dorking, Surrey
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Job Title: Customer Service Advisor
Salary: 18,000 – 20,000 per annum

Location: Dorking, Surrey



Main Purpose: 

To undertake administrative tasks in an efficient, timely and cost-effective manner within the department. Providing excellent customer service to customers at all times.



Main Duties:

·       To update system ensuring all customer, sales and data is correct.

·       To process emails at regularly throughout the day undertaking all associated admin.

·       Processing credit checks and creating accounts

·       To manage ‘Returns’ emails at regular intervals throughout each day, reporting shortages and overs to our third-party logistics provider and ensuring that prompt collections are made when appropriate.

·       To undertake general administration tasks, for example printing and distribution of documentation and literature.

·       To highlight any concerns with the Customer Service Manager.

·       To log, investigate and resolve consumer and customer enquiries, complaints and after sales issues received by email, telephone or letter.

·       Stationery and stock ordering.

·       Organising post

·       To undertake any other duties as may be required from time to time



Key Skills:


·       To take an enthusiastic, pro-active approach to tasks

·       Strong customer service and admin skills

·       IT Literate – Word, Excel, Outlook and CRM systems

·       To be an effective member of the departmental team, maintaining a flexible approach to each working day.

·       Team Player

·       To maintain confidentiality of Company and customer information always.

·       To maintain excellent timekeeping and attendance.

·       To maintain a smart appearance.