Customer Service Administrator - 6 month FTC

08 July 20242024-07-08
Dorking, Surrey

Job Title:

Customer Service Administrator – 6 month FTC

Salary Range:

Up to £25,000 depending on experience

Hours of work:

09:00 to 17:00

 

Our wonderful client in Dorking who has doubled the size of the business in the last 18 months and have plans to increase their growth further. 

 

Summary and purpose of the Job:

The role of the customer service executive is key to the success of our business as the first point of contact and could be the first time that our client’s customers have had contact with the business. The role will be accountable for supporting customers answering and resolving queries. 

 

They are seeking an ambitious and customer centric individual to join  their team on a 6 month FTC (possibility of permanent). You will provide the business with service and administrative support to customers to ensure they deliver a high quality and effective service. 

The successful candidate will have a proven track record in a customer facing role and will need to have experience liaising with customers on the telephone and over email preferably from a call centre environment background. They will need to be organised and have administrator experience. The role holder will be required to work from our office based in

Responsibilities

The extent of the Helpdesk Agent duties will include but are not limited to:

 

  • Answering incoming calls and being first point of contact for customers calling in for support, building rapport and ensuring that we deliver a world class service to our valued customers.
  • Logging faults to assist the engineers, gathering as much detail as possible regarding the customers issues via our in-house CRM/ticketing system.
  • Taking ownership, ensuring that faults are dealt with in a timely manner and within the set timescales.
  • Liaising with colleagues and third-party companies to advance tickets and keeping customers informed of progress either verbally or via our CRM/ticketing system.
  • Keeping all call records up to date with the progress of the faults.
  • Transferring calls into different departments within the business.

 

The successful candidate will have:

  • Customer Service experience preferably from working in a call centre environment. 
  • A customer focused and a strong 'can do’ attitude.
  • Excellent listening skills and clear concise verbal and written skills.
  • A team player and the ability to work with people of all working styles, backgrounds, experience, etc.
  • Excellent influencing and interpersonal skills with the ability to communicate at all levels.
  • Proficiency with the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
  • Ability to prioritise and handle multiple assignments at any given time while also serving as a "go to" for all members of a large team.
  • Must be flexible and able to commit the time required to get the job done in line with business needs.
  • Highly organised with excellent time management skills and attention to detail.
  • Eagerness to learn and develop and willing to go the extra mile.
  • Reliable and approachable.
  • Hard working and committed.
  • Calm, confident manner able to work effectively under pressure.
  • Solution focused and flexible approach to problem-solving.