Customer Service Administrator
📍 Leatherhead, Surrey
💰 Up to £27,000 + excellent benefits
🕘 Monday to Friday | 9am – 5pm
Our well-established and growing client, based in brand-new modern offices in Leatherhead, is looking to recruit a Customer Service Administrator to join their expanding team.
This is an exciting opportunity to join a company that is going from strength to strength and genuinely invests in its people, offering excellent training, development, and long-term career progression.
The Role
As a Customer Service Administrator, you will play a key role in delivering a high-quality service to customers, supporting them through enquiries and service-related issues with professionalism and empathy.
Your responsibilities will include:
- Handling customer enquiries via telephone and email
- Maintaining and updating customer records within internal systems
- Proactively contacting vulnerable customers to provide support during power loss incidents
- Accurately logging all customer interactions
- Liaising with customers and sub-contractors to coordinate delivery of works
- Coordinating compensation payments in line with industry standards
- Taking ownership of service-related issues and resolving them confidently
- Handling sensitive situations with empathy and professionalism
- Assisting with the preparation of regular reports
- Ensuring all enquiries are handled in line with legislation, regulations, and customer care standards
- Providing administrative support through the asset adoption process
Skills & Experience Required
- Strong customer service and communication skills
- Excellent attention to detail and accuracy
- Ability to multitask and adapt in a fast-paced environment
- Experience checking documentation and data accuracy
- Good working knowledge of Microsoft Word and Excel (advantageous)
Benefits
- 26 days holiday, rising to 27 days after 3 years and 28 days after 5 years
(plus the option to buy or sell up to 3 days per year)
- Annual bonus
- Enhanced pension scheme
- Private medical insurance
- Life insurance
- Comprehensive company training and development programmes
- Employee Rewards Portal with exclusive discounts
- Flexible benefits including Cycle to Work and EV salary sacrifice schemes
- Enhanced family-friendly benefits, including maternity, paternity, and fertility treatment support
- One paid volunteering day per year
Why Apply?
You’ll be joining a supportive, forward-thinking organisation that values its employees and provides real opportunities for growth and development in a stable and rewarding environment.